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Retail Operations Specialist EMEA - Milan

Ermenegildo Zegna Group
Milano, Lombardia, Italy
Closing date
28 Feb 2024

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Job Details


At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're offering the opportunity as EMEA Retail Operations Specialist in Milan

What makes you, makes Zegna

As Retail Operations Specialist you will be responsible of ensuring Corporate guidelines, policies and procedures of Retail Operations, including audit activities to manage compliance with regulatory requirement and Group compliance.

What makes up your day
  • Deploy Corporate guidelines, policies and procedures, checking the day-to-day on field adoption;
  • Ensure all Stores' opening and closing meet the required procedures and budget (e.g. Credit Sales procedure; physical Store Warehouse organization; managerial value for stock);
  • Identify potential critical issues in terms of store operational procedures and optimize them in order to achieve effectiveness and efficiency target;
  • Assure that in-store services (traffic counters, fragrance, store supplies, uniforms, ...) are duly managed and optimized;
  • Ensure policies and procedures related to inventory control and stock management are defined and in place;
  • Monitor stock and sell through on a day-to-day basis to ensure cost effective management and the Merchandising Dept decisions are duly executed.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. We're looking for someone with:
  • Organizational skills;
  • Interpersonal skills;
  • Ability to work in team;
  • Fluent English, other languages a plus
  • At least 1 year experience in similar role, preferred within Supply chain industry or Retail companies with strong operational value chain.
What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.


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Learn more about this company

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