Senior Director of Client Relations

Employer
Ermenegildo Zegna Group
Location
New York, New York, United States
Closing date
26 Mar 2024

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Function
Marketing
Level
Senior Manager
Hours
Full Time

Job Details

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.
YOUR OPPORTUNITY
The Senior Director of Client Relations is responsible for the top Client development strategy at Zegna. This includes developing, establishing, and growing lasting relationships with existing & emerging clients thanks to exceptional events, experiences, in-store activation and gifting programs. Through extensive cross-functional partnership, this individual will focus on executing the overall client relations strategy to support achievement of regional business objectives.

The Senior Director of Client Relations must be able to think strategically and, in partnership with retail leadership, drive the execution of the agreed upon strategy with a focus on clients and brand desirability. The incumbent must possess a strong attention to detail, be innovative, creative and obsession for the highest level of client experience initiatives to lead the brand's high-end strategy in North America.

Reporting directly to the SVP of Marketing, you will partner closely with all business channels (Retail, Wholesale and Omnichannel) as well as HQ corporate teams on content creation, brief forms, and assets.

HOW YOU WILL CONTRIBUTE:
  • Build a Client Relations strategy focusing on existing top & emerging clients while also identifying opportunities to target new HNW clients
  • Partner with the Global Client Experience team ensuring the Zegna North America strategy supports the global Client Relations vision and objectives
  • Develop and elevate relationships with HNW client network
  • In collaboration with retail leadership, create and map annual client events and ensure all events are delivered in a seamless and elevated manner with a hands-on mindset
  • Manage, optimize & maintain the regional Client Relations calendar and budget
  • In partnership with retail management review all post-event learnings and use this intelligence to optimize the ROI of all future events including how we further enhance our relationships with our top Clients
  • In collaboration with merchandising and retail teams, drive a strategy for uber luxury and Bespoke product categories
  • Responsible for end-to-end strategy, experience and execution of in-store and virtual top client activations
  • Consistently pursue the creation of elevated experiences for VIP client events attached to targets and KPIs.
  • Develop and manage Market strategy for driving and reinventing in-store moments rooted in exceptional client experience with an emphasis on personalization
  • Develop new, unexpected and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI
  • In partnership with retail management, host and entertain clients regularly to maintain and continue to build existing relationships with top clients
  • Establish and maintain strategic partnerships inside and outside Zegna to create "money can't buy" experiences that surprise and delight the client
  • Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand
  • Analytical and savvy in assessing performance, driving insights from quantitative and qualitative inputs
  • Possesses deep understanding of competitive landscape and market trends, will report on competitive insights and location activations
WHO YOU ARE:
  • Minimum 8-10 years relevant retail experience
  • Previous experience in a client relations / client facing role
  • Luxury industry experience
  • Bachelor's degree in Marketing, Retail, Business Administration or related field
  • Excellent verbal and written communication skills
  • Strong presentation skills
  • Excellent interpersonal resolution skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • 20-30% travel may be required
  • $150,000-$175,000 annually (based upon relevant experience), bonus eligible, includes enhanced benefits, paid time off and 401k match

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