Assistant Manager, Tiffany Service Center

Employer
Tiffany & Co.
Location
Toronto, ON, Canada
Closing date
2 Apr 2024

View more

Function
Marketing
Level
Manager
Hours
Full Time

Job Details

The Assistant Manager, Tiffany Service Centre (TSC) works closely with the Manager to oversee the day to day operations and monthly business analysis and reporting. Responsibilities include workflow management, addressing inquiries from the technical and administrative staff and assisting the Manager to meet or exceed established performance goals. The Assistant Manager helps manage the performance of team members ensuring that productivity, quality targets, and on-time is consistently achieved. This includes applying a talent management plan and providing ongoing direction, coaching, and feedback to direct reports. In addition, the Assistant Manager is responsible for updating schedules, monitors attendance, maintains accurate timesheets for payroll, and assists with the implementation and monitoring of new processes and projects. The Assistant Manager demonstrates client centric behaviours and is a subject matter resource for retail partners, communicating service solutions and updates for critical orders.

Inspire and Align an Agile Team to Win
  • Leverage all existing talent to comply with cost of labor budget
  • Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
  • Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
  • Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
  • Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
  • Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.

Strengthen Our Competitive Advantage
  • Set goals that align with our luxury brand and meet our customer's expectations.
  • Measure results.
  • Identify obstacles/opportunities.
  • Accountability.
  • Process Documentation/Improvement.
  • Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model
  • Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
  • Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
  • Compliance.
  • Workflow management.
  • ROI Analysis: Understanding the cost/benefit analysis of your actions.
  • Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals.

Cultivate a More Efficient Operating Model
  • Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
  • Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
  • Compliance.
  • Workflow management.
  • ROI Analysis: Understanding the cost/benefit analysis of your actions.
  • Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals.

Required Qualifications:
  • Bachelor's degree
  • Team leadership experience
  • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
  • Communicate effectively with different groups at all levels
  • Detail oriented and excellent organizational abilities to manage and prioritize multiple tasks
  • Flexible work schedule and ability to work overtime as needed
  • Ability to collabroate and build strong partnerships
  • Ability to inspire trust, fairness, integrity, and professionalism with staff members
  • Excellent problem solving and analytical skills

Preferred Qualifications:
  • Experience working in an operations, technical or luxury retail environment
  • Graduate gemologist or previous GIA course work
  • Knowledge in MIPS or JDE
  • Tiffany & Co. product knowledge

Company

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