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Happiness Delivery Representative

Employer
On
Location
Hong Kong, Hong Kong
Closing date
12 Apr 2024

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Function
Customer Service
Level
Manager

Job Details

We go above and beyond for our customers-this is why our customer service is called the happiness deliverer. With a constantly growing fanbase all around the globe, we want to make a difference in the interaction with every single one of our customers. This is why we are looking for a customer-centric mind team focused happiness deliverer taking care of the Hong Kong & APAC e-Commerce markets. Your ultimate goal is to develop your team as well as the current process set up to deliver not only excellent service but to create this premium feel, this little extra, this WOW Moment, that means the world to our customers.

Your Mission

- Translate the company strategy into day-to-day operations for HongKong & APAC Online Store customer service
- Process orders/exchanges/returns/warranty claims in Salesforce and respond to all inquiries within 24 hours
- Close collaboration with cross functions (e.g. customer service B2C, customer service B2B, customer experience) to identify targeted solutions for steadily occurring problems within customer interaction processes
- Manage the day-to-day business together with your team by creating a synergetic work structure for everyday challenges-including processes, external communication or IT infrastructures

Your Story

- 3+ years of experience as a service representative in a customer-oriented position, especially for e-commerce
- Experience in working on future-oriented cross-functional projects
Profound knowledge of the sporting goods industry
- You are a communication professional and at ease with speaking in English, Cantonese and Mandarin (business fluency required)
- Profound knowledge with CRM tools & Excel (preferably Salesforce)

Meet The Team

Happiness is the only thing that multiplies when you share. So, take the chance and deliver happiness all day, every day at On! You will work in a team-player Team, which loves new challenges and happiness is part of their DNA. If you want to take every opportunity to WOW our customer, our team, and On - we would be happy to write future On stories together.

This position is located in HongKong.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Company

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