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Senior Director of Stores, West (Los Angeles)

Tory Burch
New York, New York, United States
Closing date
28 Feb 2024

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Senior Manager

Job Details

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding for high performance.
  • Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
  • We are invested in your professional growth - you'll have access to free executive coaching on-demand.
  • We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:
You consistently demonstrate customer focus, role model collaboration, and operational excellence and excel at identifying, managing and developing top talent. You have the ability to objectively assess the current state of the business through multiple sources - financials, customer feedback, employee performance, morale, etc. and find ways to improve all fronts with creativity, hard work, and leadership.

A Day in the Life:

The Senior Director of Stores is responsible for overseeing the operations of stores in a defined region. This position is required to lead the District Managers, Store Directors, and General Managers to drive store sales and productivity while creating an outstanding customer shopping experience. He/she is also responsible to set, enforce and monitor the uniformity of operational procedures across the region for a fast-growing business.

A typical day is...atypical. You might be overseeing the development of clientele relationships and driving business initiatives, setting clear goals and expectations and holding people accountable to high standards of excellence, or building a world class talent team who strives to create an exceptional retail experience. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence.

Key Responsibilities:

Leadership & People Management
  • Lead District Managers, Store Directors, and General Managers to take proactive steps to continuously improve individual productivity
  • Set clearly goals and objectives on both qualitative and quantitative
  • Develop action plan towards defined goals
  • Display a strong commitment to self-development and growth

Create the Customer Experience
  • Create an environment and a team that consistently delivers an excellent customer experiences
  • Create, model and manage a highly productive selling environment by providing consistent training and coaching
  • Enable the team to develop and maintain productive customer relationships

Represent the Brand
  • Oversee the development of clientele
  • Take ownership for maintaining the Tory Burch aesthetic across all touch points
  • Generate new ideas and apply an entrepreneurial spirit to help building & continuously improve the business

Operational Excellence
  • Oversee the operation of stores; improve operations standards and to maintain consistency across the stores
  • Monitor accurate stock levels and appropriate product mix by monitoring inventory and cooperating with other stores and buying team
  • Partner with Regional Training team in creating and executing retail training initiatives
  • Driving operational improvements (KPI, daily operation & HR management)
  • Coordinate ad hoc assignments and projects as required; collaborate with various functional departments in new store opening projects

Drive the Business & Deliver Results
  • Lead stores managers to achieve and exceed monthly, quarterly, yearly sales plan and target
  • Improve/maintain strong store P&L
  • Maintain keen awareness of competitor movements and activities
  • Establish strong relationship with shopping malls and initiate impactful retail marketing activities to drive business with the support of Marcom
  • Communicate with VP of retail on relevant store issues, participate in sales projection and analysis

To Land This Role:
  • Degree holder; 7- 10 years retail leadership experience, previous multi-store management required
  • A genuine enthusiasm about the fashion industry and product; experience in fashion luxury retail industry
  • Good analytical skills and logical thinking; sensitive to number and sales figures
  • Strong leadership and professional presentation skills
  • Excellent communication capability
  • Proven ability to drive sales and motivate teams through honesty, kindness, passion, humility, integrity, compassion, excellence and humor (all of our values)
  • Ability to be agile and change course when necessary
  • Excellent business development skills

Why You'll Want to Join Our Team:
The Retail Team is a dynamic group of professionals, connecting our brand to customers through people management, building a world class talent pool, and driving business initiatives and results. By tapping into our relationships with customers, we are able to build brand awareness, promote new product assortments, and generate positive coverage of our company, our collections, and our Foundation. We work hard and have fun while doing it. Come join us!

How We Work Together
  • Adaptable - We change before we have to
  • Entrepreneurial - We own it
  • Collaborative - There's no "I" in Tory
  • Client & Brand Focused - We put ourselves in Tory's shoes
  • Live the Values - We show up for each other
  • Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range
The compensation range for this position is 195,000.00 USD - 255,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your heath, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .


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