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Manager, HR Business Partner Singapore

Singapore, Singapore
Closing date
20 Feb 2024

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Human Resources

Job Details

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Title: Manager, HR Business Partner - Singapore

Report to: Head of HR, Southeast Asia & Oceania

Location: Singapore

Primary Purpose:

The ideal candidate will be a trusted and credible people partner to the Singapore Retail Management team and corporate functional teams to participate in the people strategy for growing, retaining, and engaging the Singapore employees. He/she will be enhancing the employee lifecycle experience in a fast-growing environment, while optimizing and scaling day-to-day people processes and procedures.

  • Stores : 16 stores (incl. 9 Coach, 7 Kate Spade)
  • Team : 150+ corporate employees; 150+ store employees

The successful individual will leverage their proficiency to...

Be an Employee Champion
  • Gather ground sensing on people-related needs to deliver value-added services to the business and employees through collaborative partnerships.
  • Manage and resolve employee relations issues throughout the employee lifecycle.
  • Conduct regular store visits to get updates of current HR concerns and opportunities.
  • Development and implementation of training framework, evaluation systems to measure the effectiveness of training and staff development programs.
  • Assist in all training and development activities and assess effectiveness of training programs.
  • Source and evaluate possible partners in the development and delivery of the organization's leadership and talent development programs.

Be a Change Agent
  • Participate in the creation and drive the execution of HR action plans each year, with high standards for timely and high-quality deliverables, and for impact on the business.
  • Develop solid relationships with key HR stakeholders, and actively cooperate with HR centers of excellence in Asia to develop and implement a compelling HR strategy for multi-brands under Tapestry.
  • Play a client/business facing role in building strong employee connections that show up in various ways: understanding sentiment of various teams, ability to influence and prioritize changes to HR process/policies basis feedback from business etc.

Be able to simplify and optimize HR Processes
  • Work hand in hand with Tapestry People Services and HR Ops to drive a positive employee experience from the HR shared service center.
  • Manage and execute HR programs effectively and be involved in the continuous process review and improvement.
  • Own the yearly and quarterly compensation planning process, partnering with Tapestry Finance Team to ensure the submitted information are 100% accurate.
  • Maintain the APAC HR database and be a first point of contact for employee's inquiries regarding recruitment, benefits, perks, performance reviews, etc., and answering those inquiries in an accurate and timely manner.
  • Conduct exit process (interview, pay-out closure, resignation/termination checklist).
  • Manage all forms of employee communication (e.g., transmittal) related to HR updates.
  • Manage Employee Referral Program where pay-outs to referral are regularized.

Talent Management and Yearly Process
  • Support the Annual Performance Management process with senior leadership, while providing training and counseling; lead the formulation and execution of development plans + actions for key talents and key position holders.
  • Support the key BU leaders to execute salary increase process on time and on budget; build compelling business cases to outline and quantify requests for additional funding as required.
  • Own the yearly and quarterly compensation planning process, partnering with Tapestry Finance Team to ensure the submitted information are 100% accurate.
  • Co-lead the Talent Management process, at Corporate and Retail level, to identify and actively build plans to retain key talents via 9-box approach, identify Hipo-talent; build long term succession plans for key positions.

Organizational Development
  • Partner with Retail Management to ensure the right level of staffing is achieved in stores and maximize labor KPIs, part-time use and make sure payroll % is achieved.
  • Partner with Tapestry Asia People Development Team and Retail Training Team to plan and implement training initiatives focused on the growth of team members.
  • Partner with Total Rewards Asia to build a compelling economic proposition for all employee levels to ensure high level of market competitiveness and attract / retain key talents.
  • Partner with the BU leaders and HR leaders to critically review the organizational asset of the BUs, and propose changes to meet the ever-changing business needs and achieve the BU vision.

The accomplished individual will possess...
  • Bachelor's degree (ideally in Human Resources, Business Management or Psychology)
  • At least 5+ years' experience in HR field, with previous significant experience in Retail/Service industry is highly preferred
  • Local market experience is preferred
  • Strong passion for retail luxury sector and the fashion industry
  • Demonstrates the Tapestry values: Optimist, Innovative and Inclusive
  • Highly curious, passionate, proactive and collaborative on all aspects related to people, HR practices and the retail/service industry
  • Proven experience delivering client focused Regional HR solutions to business problems
  • Entrepreneurial spirit to generate innovative solutions and deliver with excellence
  • Team player, people oriented with superior communications ability and project management skills
  • Passion to be "on the ground" with the people and sees their achievement and development as personal achievement
  • Possess a strong sense of urgency, high level of drive, resourceful and with good prioritization skills
  • High integrity
  • Good computer proficiency: Word, Excel and Internet proficient
  • Fluency in both verbal and written English

Our Competencies for All Employees
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance : Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers
  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams : Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at


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