The Assistant Store Manager/Senior Sales Assistant position at the New Air Mail Store in NYC’s West Village is a multifaceted role that requires a minimum of three years of retail sales experience. The successful candidate will exhibit an eagerness to master product knowledge across new brands, provide outstanding customer service, and foster brand loyalty. This role demands an entrepreneurial mindset, adaptability to dynamic retail environments, and excellent verbal and written communication skills. The Assistant Store Manager will play a crucial role in achieving sales goals, managing store operations, and leading a team to drive profitability and a customer-centric atmosphere.
Responsibilities include assisting with sales strategy implementation, training staff, managing inventory and shipments, and maintaining store appearance. The role also encompasses customer relationship management, from collecting feedback to personal follow-ups, and driving subscription Signups. Team leadership is a significant aspect, involving coaching, development, and scheduling to ensure operational efficiency.
- Assist the Store Manager in achieving store sales goals and maximizing profitability by effectively managing the store team and implementing company policies.
- Study provided product information to become an expert on each product in the store.
- Train new employees on product information and ensure they comply with store rules.
- Collect customer feedback through Google, social media, and in person, and deliver it to the Store Manager.
- Build and nurture personal relationships with customers.
- Email customers post-purchase to check on the products they bought.
- Co-lead and drive in-store Air Mail subscriptions.
- Assist the store manager with orders coming in through AirMail.news and prepare orders for shipment.
- Assist the Store Manager in receiving new inventory and entering it into Shopify.
- Ensure items are prepared correctly for outgoing shipments.
- Shadow new store employees to ensure they meet company standards.
- Enter inventory data into the Shopify POS system.
- Open and close the store during your shifts, ensuring cleanliness and tidiness at all times.
Team Leadership and Development:
- Lead and motivate the retail sales team to provide excellent customer service and achieve sales targets.
- Promote teamwork, share information, and encourage best practices among the team.
- Uphold respect for company standards and procedures.
- Partner with the Store Manager by providing feedback on products, stock situations, and specific category requests to drive business growth.
- Identify strengths and areas for improvement based on observation and measurable results.
- Support task assignments to the team according to the daily working plan and monitor the shop floor.
- Consistently coach, train, and develop the sales team to ensure a hardworking and customer-centric atmosphere.
- Communicate with the Stours Director of operations and scheduling to ensure smooth operations.
- Co-manage the employee scheduling tool to make sure all shifts are covered consistently.
- Train new employees on brand products and information.
- A minimum of three years of previous retail sales experience as an Assistant Store Manager or Senior Sales Assistant/Key Holder is required.
- A willingness to learn and become an expert on new brands and products.
- The ability to provide excellent customer service and build brand loyalty.
- An entrepreneurial perspective and the ability to succeed in constantly evolving environments.
- Strong verbal and written communication skills, along with excellent interpersonal skills.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Experience using Shopify or a similar POS system is desired.
Benefits: Comprehensive Health, Dental, Vision, Paid time off, Alternating weekends.
About Air Mail
Founded by former longtime Vanity Fair editor Graydon Carter, AIR MAIL is a New York-based digital media company that serves the world’s most sophisticated readers and consumers. Consisting of its flagship weekly newsletter, a monthly beauty-and-wellness title, a curated digital storefront, and a travel-and-culture search engine, AIR MAIL brings its readers the best of the news from here and abroad. With newsstands in London and Milan, and a store coming to New York in 2024, AIR MAIL is international in scope and sensibility, covering politics, the arts, society, and culture around the world with its trademark gimlet eye. The Evening Standard calls AIR MAIL “an intoxicating mix of scandal and intrigue, laced with glamour and power, with a whiff of sensuality and sex, delivered by top writers and photographers at the height of their game.”
Air Mail is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Air Mail's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.