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IT Site Operations Manager

Closing date
26 Feb 2024

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Job Details

The role of IT Site Operations Manager is a business focused role to oversee the daily management of each site to ensure performance meets our global standards.
This exciting role forms part of the expansion plans and works closely with the project managers to shape a smooth handover from the project phase to the operational management of each location.
A strong understanding of IT is an advantage but the focus is on the business management of each site and using our external resources and partners to create a seamless service model.
The IT Site Operations Manager will be responsible to design and build the IT service model that will continue to deliver the day-to-day workplace and retail IT operational performance.
This includes managing site specific documentation, planning scheduled system maintenance, managing ongoing contracts, producing site health reports, conducting round table meetings to gather feedback form sites and be the escalation point of contact.
Some international travel required to visit teams and sites to do physical onsite reporting.
The ideal candidate will have a strong understanding of core IT infrastructure, site operations and a passion for providing excellent customer service.

Your Mission

- Oversee site management of core IT infrastructure
- Manage service model for site maintenance
- Vendor management
- Setup monitoring of IT infrastructure performance
- Develop and implement IT policies and procedures
- Plan IT internal and external audits
- Plan scheduled preventative maintenance
- Create reports on site health and performance (KPI's)
- Create and manage site specific documentation
- Control and manage site change requests
- Asset Management
- Operational cost reporting

Your Story

- 5 years of experience in IT site management
- Strong understanding of IT service management principles
- Excellent customer service skills
- Problem-solving and analytical skills
- Excellent written and verbal communication in English
- Experience with ticket management
- Knowledge of network infrastructure is a plus
- Knowledge of AV is a plus
- Experience with audits and compliance is a plus

Meet The Team

The Workplace and Retail IT team is responsible for the project planning, design, delivery and management of core IT infrastructure for new and existing Retail Stores and Workplaces.
The IT infrastructure relates to the physical locations and includes internet connectivity, AV solutions, Printers, Desktop monitors, the elements that bring our physical locations to life and connect them to each other and to the world.
A small and dynamic team which focuses on opening new locations and operational excellence for locations that are open.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.


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