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Client Relations Specialist & Wholesale Assistant

Employer
Danielle Frankel
Location
New York City, New York (US)
Closing date
24 Feb 2024

Job Details

DTC Sales Responsibilities

  • Expect to conduct 4-5 DTC appointments daily with timely and thoughtful client follow up post consultation
  • Ownership of client’s order process - entering the order, collecting payment, advising on shipping timeline, confirming shipping address when ready, continued customer service on pre wedding and post wedding care
  • Facilitating clients who are picking up prepared orders - gathering the orders from production, preparing the pieces in the suites, assisting the clients in the suites during this process, communicating pick up or delivery service to logistics
  • Facilitating clients’ measurement appointments along with providing confident guidance for sizing and production to meet their needs
  • Compiling sales recaps with closed sales and anticipated sales weekly
  • Create seasonal linesheet for DTC clients with imagery, pricing, descriptions
  • Maintain stock of all sales printed collateral - measurement forms, credit card authorization forms, client agreements, stationery, folders, business cards

Wholesale Assistant Responsibilities

  • Assist with day to day wholesale account support - advising on specific inquiries daily, order entry and confirmation, providing production timelines, stock availability, shipping status
  • Assistance with presenting the collection to both current and prospective wholesale partners during bridal markets twice yearly
  • Create seasonal linesheet for WS clients each collection with imagery, pricing, descriptions
  • Create wholesale product knowledge documents per collection
  • Coordinate all sample loan requests and shipping details for wholesale partners
  • Trunk show event coordination and attendance - advising on sample availability, compiling sample list, arranging logistics, providing training assets, in store sales support
  • Growth opportunity with a trajectory to manage specific wholesale account relationships

Company

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