Digital Content, Senior Specialist

Employer
Tiffany & Co.
Location
Singapore, Singapore
Closing date
29 Mar 2024

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Function
Marketing
Level
Senior Manager
Hours
Full Time

Job Details

Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. We're proud to be trailblazers in the luxury retail world.

  • Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
  • Are you passionate about sales, delivering excellence and building a team?
  • Do you love making a difference?


The Digital Content, Senior Specialist oversees the content operations and authoring process of Tiffany websites within South Asia Pacific as well as the project management for the A/B testing and optimization program. This is a highly cross-functional role working with local and regional teams. The role will report to the eCommerce Manager, South Asia Pacific and work closely with Communications, PR, Client Relations at a regional and local level and with Omni Channel teams at the global and local level.

Responsibilities

  • Oversee Content Operations, strategy and execute site updates when necessary. Be responsible for:
    • Receiving campaign content from Digital Creative team and building it in the CMS (Content Management System)
    • Partnering with Content Briefers to understand local needs and execute regional variations of content
    • Working with Project Management team to route content for translations and local feedback
    • Collecting and implementing QA feedback from cross-functional partners
    • Thorough content QA to ensure a high-quality user experience
    • Rolling out and publishing content live to site
    • Implementing post-launch optimizations and changes
  • Responsible for ensuring the regional and local teams' needs are represented in project timelines and for hitting agreed upon launch dates
  • Prioritize project publication dates based on urgency and or impact to site
  • Identify site and digital product defects and work with IT to prioritize and test fixes
  • Work with the Digital Product Management team on enhancements to the authoring experience to increase team efficiency
  • Surface opportunities for process improvements and implement changes
  • Oversee A/B Testing and Optimization project management, including:
    • Managing calendar of tests and optimizations
    • Managing timelines and deliverables for each item
    • Managing agenda for weekly meeting
    • Surfacing opportunities for process improvements and implementing changes


Qualifications

  • The ideal candidate has a strong background 5+ years in e-Commerce operations, digital asset management platforms and content management systems, is detail oriented and is a great collaborator
  • 3+ years of work experience in eCommerce or website operations
  • Familiar with various content management systems and authoring tools such as Adobe Experience Manager (AEM)
  • Experience with project management tools
  • Ability to work in a fast-paced environment efficiently and effectively with minimum supervision
  • Highly motivated and detail-oriented self-starter with excellent project management, communication and interpersonal skills
  • High-performing individual and team contributor
  • Luxury Retail Experience

Company

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