Customer Service & Import Specialist (CIS and MEA Countries)

Istanbul, Türkiye
Closing date
24 Mar 2024

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Job Details

About PVH Corp.

PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward - for good. Our brand portfolio includes the iconic CALVIN KLEIN, TOMMY HILFIGER brands. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That's the Power of PVH.

The Team

The PVH Southeast Hub is one of the most dynamic Hub organizations within PVH. We are responsible for developing the PVH brands (Tommy Hilfiger and Calvin Klein) in the emerging markets such as Italy, Turkey, Greece, Middle East, Africa, and the CIS region. While covering a massive area counting 45+ countries, our hub is extremely diverse (25+ nationalities) and has strong potential. We are ambitious and committed to unlocking our full potential and to optimize the positioning of PVH in our markets.

In this ever-changing environment the opportunities are almost endless. We believe we can outcompete our best competitors through strong (consumer & product) focus and (cross-territorial) collaboration.

Associates working for the Southeast Hub are excited in managing and building relationships with our partners and colleagues across various cultures and backgrounds and enjoy a fast paced and dynamic work environment. We look for our associates to be true bridge builders, have a 'hands-on' mentality and thriving in a multi-cultural, territorial channel and divisional environment.

The Role
As "Customer Service & Import Specialist" you will be responsible for all the export operations for CIS countries (Commonwealth of Independent States) and Middle East and Africa Markets. You will be the point of connection between PVH and the export markets providing all the required information and supporting through the knowledge of export regulations, documentation, and customs procedures. This role requires strong communication skills, technical expertise, and a customer-centric approach to problem-solving.

Position Responsibilities:
  • Work on the seasonal orderbook to obtain all the information regarding product group / style code / material composition.
  • Translation into Russian all the information to share with the broker and wait for comments by returns.
  • Check if necessary to double-check if all the documents are correct and if there are not any existing documents or assigned the correct HS-code.
  • Fulfill the application form for different countries (in Russian for CIS) adding all the info of producers and all the details (type of garments/fabrics and all classifications). The details must be divided according to the customs union rules, technical regulations (TR TC 007, 017, etc.) requirements.
  • Be the owner of the upload of export documentation and invoices for Egyptian and African customers.
  • Provide samples and follow up with testing.
  • Check the returned vendor's final draft of the document (from Kazakhstan). The documents will be published in official web of the EAEU commission, so all the information must be checked carefully and returned to the vendor in case of missing or wrong information.
  • The final documents must be recorded and the orderbook must be updated with permissive documents.
  • Prepare a power of attorney for customers for using new certificates. Then send it to the Vendor for a sign and stamp.
  • Have direct contact with the CIS partners, Customer Service, warehouse, credit control department, sales and commercial teams providing final documentation on time for shipping and be ready to answer questions, help when needed, explain the legislation rules and reasons of using the indicated certificate and any other businesses.
  • Get the invoices from vendors/brokers, check number of conformity document, quantity of test reports in each document, quantity of additional lists, sums.
  • Follow up with accounting and finance and be the point of contact for all the payments supporting partner requests for additional information, queries, claims etc.
  • Work on seasonal budgets

The Ideal Candidate:
  • You'll have a minimum of 2 years of experience in similar positions
  • You have a university degree in in a computer science or technology
  • You are experienced in import and certification process of Russia, Armenia, Kazakhstan, Kyrgyzstan, and other customs union countries.
  • You have experience of data entry and use of computerized sales order processing systems (SAP knowledge is an advantage).
  • You are able to translate into Russian (official language of EAEU) the information in the orderbook, fulfill application form in Russian, check the drafts of CC.
  • You have knowledge of Excel and other MS Office applications.
  • You are expert in Certification legislation of EAEU (TR TC 007, 017 mostly needed)
  • You are expert in Government Standards (GOSTs) on fabrics and material compositions of EAE.
  • You are expert in HS codifying in EAEU
  • You are Russian native speaker.
  • You are fluent in English.
  • You have excellent analytical, problem solving, organization and time management skills.
  • You have commercial orientation towards partner requirements
  • You have attention to detail and the willingness to "discover" and "innovate". Can-do attitude.
  • You have very good, confident, and assertive yet patient manner.

What You Can Expect from Us:

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work. Benefits include:
  • Smart Work Policy that empowers our associates to work flexibly from the office and home.
  • Turkey based, Istanbul
  • The possibility to work from anywhere in the world for 4 weeks per year.
  • The opportunity to work with great likeminded people, lots of team-building opportunities and events.
  • An inspiring fashion environment which means you'll always be up to date on the latest trends.

Please include a cover letter with your application. We would love to know why this is the role for you!

PVH and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, nationality, personal orientation, race, religion, etc.


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