GUCCI Store Manager - Harrods Accessories

Closing date
27 Mar 2024

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Job Details

As a Store Manager based in Harrods Accessories you are responsible for ensuring the achievement of the store business goals (sales and profitability) as well as to promote and enhance the Gucci brand, in line with corporate policies and procedures. You will be passionate about beautiful products and craftmanship leading your team to deliver results and creating memorable experiences for your clients.

Key Accountabilities
  • Sales and Customer Management
  • Establishes and implement Action Plans in order to develop sales for each product category and client segment
  • Articulates Vision with Strategy & Implementation establishing priorities
  • Monitors P&L Cost and Retail KPI's in order to maximize the Store turnover
  • Ensures achievement of business goals and strategic projects, keeping in constant connection with Corporate functions
  • Ensures the implementation of CRM initiatives to develop a clientele network for the store,
  • Develops a Client Centric Culture aimed to maximize the existing customers and enlarge the new client base encouraging a Client Centric approach in all the staff
  • Ensures the development of motivation, sense of belonging and business involvement

People Management & Development
  • Builds effective team engaging, retaining and constant evaluate and develop people
  • Promotes effective coaching activities to their directs reports
  • Connect with Peers creating and effective and collaborative network
  • Is a Role Model, inspiring and motivating the Staff
  • Monitoring and share feedbacks with HR function in terms of % of people turnover; internal promotion/mobility and Talent Mapping keeping in consideration Personnel Cost
  • Constantly updates PMP Results

Business and Process
  • Ensures the economical and operational effective management of the store, in compliance with internal policies and procedures
  • Ensures the adequate integration and optimization between front and back-office, upholding the Respect of Gucci Standards and Procedures
  • Has and constantly updates his/her deep knowledge of the luxury market sharing his/her passion and knowledge
  • Monitors Store Visits Results, Mystery Shopping Results and Internal/External audits results

Key Requirements
  • Proven experience in a similar role within Fashion Luxury Companies
  • Ability to manage multiple tasks in a fast paced environment
  • Proven ability to drive results
  • Excellent organizational skills
  • Commercial awareness and strong business acumen
  • Talent for managing, coaching and developing a team
  • Strong communication skills
  • Passion for fashion industry
  • Strategic vision in order to develop the business

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the talent that you are.


Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury, sport and lifestyle brands.

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