GUCCI Product & Customer Care Intern - São Paulo

Closing date
23 Mar 2024

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Job Details

Role Mission Product & Customer Care Intern will have the opportunity to learn about the luxury market through direct contact with all areas of the company, external suppliers and the headquarter in Italy. The daily routine will consist of dynamic work, in order to guarantee an excellent service for both our consumers and the stores, understanding that the main objective is customer satisfaction.

Key Accountabilities
  • Control of the repair area, both for customers and store;
  • Opening of repair orders in the internal system;
  • Evaluation of the condition of the products;
  • Preparation and sending of these items to suppliers;
  • Receiving and checking products that return from suppliers;
  • Contact with customer via email and message (daily);
  • Daily follow-up with all repair partners;
  • Constant contact with the Office Product Care area;
  • Small manual repairs (ex: stone bonding);
  • Control of Damage items;

Key Requirements
  • Degree: Fashion design; Fashion business; Business Administration
  • Missing 2 years to Graduation
  • Intermediate/Advanced English
  • Office package


Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury, sport and lifestyle brands.

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