GUCCI Analyst, Client Insights

Employer
Gucci
Location
NEW YORK
Closing date
29 Mar 2024

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Function
Marketing
Level
Manager
Hours
Full Time

Job Details

If you are a Dream-maker, this is the place for you. Together, we will create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission

The Analyst, Client Insights is responsible for integrating and analyzing client data from multiple quantitative as well as qualitative sources. The Analyst supports the Client Insights and Client Engagement team in taking strategic business decisions to improve client experiences. Responsibilities include compiling and interpreting customer behavioral data, performance data, client initiative data, etc. to assess business and client engagement performance. This position is required to work cross functionally with other departments, including but not limited to Retail, Digital Business, Product Marketing, Brand Engagement, Management Information Systems (MIS), Merchandising, Training, Operations, Legal and Business Strategy and Planning.

Key Accountabilities
  • Perform hands on analysis of customer data using tools within MicroStrategy and other Business Intelligence (BI) tools to access data and deliver customer insights that shape and support practical strategic initiatives across multiple departments including Retail, Digital, Training, Operations, Media, and Merchandising;
  • Execute weekly/monthly/quarterly standard reporting and lead the development of custom reporting and dashboards, identifying further Key Performance Indicators (KPIs) to help drive the business;
  • Support the Retail and Digital teams with behavioral and demographic analysis of the customer database, identifying key client insights, critical client target groups, and performance analyses of clienteling and marketing initiatives;
  • Support all areas of Client Engagement including performance analysis, events Return on Investment (ROI) and customer-centric analysis and insights to further understand the success of Client Engagement initiatives;
  • Transform data into actionable client-centric business intelligence using query and reporting tools;
  • Responsible for data quality and cleansing updates, including client merges and client reassignment;
  • Manage the CRM portal, supporting cross functional departments and Retail/Digital teams with ad hoc targeted lists and analyses;
  • Work with global and regional cross-functional teams to support business objectives;
  • Ensure processes, tools, and documentation are in place to support efficient and consistent customer analysis across teams;
  • Assist in translating findings into clear, easy-to-understand insights, communicating verbally and visually through compelling written and visual documents;
  • Support Senior Manager of Client Insights in developing relevant and up-to-date daily/weekly/monthly and quarterly reporting, focused on key business priorities.


Key Requirements
  • Bachelor's Degree desired;
  • 2-4 years of experience in Customer Analytics, Business Intelligence or Finance;
  • Previous retail and/or ecommerce experience preferred;
  • Strong technical, analytical, and statistical competencies required, with a strong working knowledge of retail and business financial math;
  • Advanced proficiency in Excel required (i.e., Sumifs, Vlookup, Visualization, etc.);
  • Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.;
  • Knowledge of Business Intelligence tools such as Microstrategy, Business Objects, Cognos etc.;
  • Strong written and oral communication skills;
  • Ability to find solutions and deliver timely resolutions, detailed oriented;
  • Exceptional time management skills and ability to manage multiple tasks in a fast-paced environment; work under tight deadlines and prioritize.


Key Pillars for Ways of Working
  • Execute the mission of the role with a Radically Client-Centric mindset;
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
  • Be Relentlessly Creative and approach challenges with an innovative mindset;
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.


Key Behaviors to Amplify What We Do

Explore

Considerate Thinker
  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer
  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions


Deliver

Accountable Achiever
  • Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate
  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals


Connect

Connection Builder
  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

People Enabler
  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness


Build

Continuous Learner
  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder
  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential


Work Authorization
  • Qualified candidates must have the proper work authorization to work in the United States.


Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations

Salary Range - New York

For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $70,000 USD to $85,000 USD.

EOE M/D/F/V

Company

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury, sport and lifestyle brands.

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