GUCCI Client Relations Associate Manager

Employer
Gucci
Location
Singapore
Closing date
23 Mar 2024

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Job Details

Founded in Florence, Italy in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at www.gucci.com.

Role Mission

Reporting to the Senior Client Engagement Manager (Singapore & Malaysia) and functionally to the Brand and Customer Engagement Vice President (South Asia & Pacific), the Client Relations Associate Manager will plan and implement customer engagement activations and brand experiences to further improve service and in-store experiences to our clients.

Key Accountabilities
  • Collaborate closely with Retail Teams to deliver Client Centric strategies & actions plan in attaining a high level of Client Retention & Acquisition Rate.
  • Analyze past results to plan and strategize Client Engagement programmes and calendar while tracking annual budget
  • Retention of Existing High Value VVIGs/VIGs & Upgrade/Increase the level of these clients with the brand.
  • To identify existing high end and high potential customers
  • To grow their spending by exposing these customers thru various In-Store OTO
  • To provide extraordinary service by coordinating the fulfilment of specific requests of these clients
  • To ensure that the team deliver impeccable post purchase follow up actions/ after-sales service (if any)
  • Recruitment of New Customers
  • To identify potential customers with sales team
  • To network through existing high-end customers' friends or luxury events.
  • Effective Management of Client Engagement Activations or Initiatives
  • Management of Brand Experiences (if any); responsible for liaising with Store Team in executing In-Store OTO Appointments
  • To implement a systematic tracking of Client Engagement Actions
  • Responsible in delivering Client Experiences/Recognition Actions/Initiatives
  • Coaching & Motivating Store Team
  • Coach & inculcate "Client Centric" Mindset in New/Junior SA
  • To identify potential customers with SAs & work with him/her in formulating engagement actions/follow ups
  • Assist CM Team in delivering training on Client Engagement Tools.
  • Stakeholders Management
  • Collaborate closely with Merchandising & VM, Retail & Training team in executing key client initiatives/projects


Key Requirements
  • Degree in CRM or related discipline
  • At least 3 years of relevant experience in the luxury fashion industry
  • Able to multi-task and manage tight timelines
  • Disciplined, well-presented with excellent communication, interpersonal and organizational skills
  • Independent, highly driven and enjoy working in a fast-paced and challenging environment
  • Attention to detail and good understanding of luxury clienteling
  • Highly competent in MS Office applications
  • Resourceful, results oriented and a good team player

Company

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury, sport and lifestyle brands.

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