GUCCI Client Relations Specialist

Closing date
23 Mar 2024

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Job Details

Job Family Group Description - Communication & Marketing: Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand. Job Family Description -PR & Events: Brings our luxury products onto the stage. Builds a solid reputation for our brands through event organisation, press relations and a robust online presence. Sub-Job Family Description - Press: Maintains fluent contact with press and journalists and plays a central role promoting our collections to the fashion community. Ensures coordination and consistency with the desired brand image

Job description

• Assist in the execution of client-centric strategies to attain a high level of client retention & acquisition rate.
• Coordination of Client Engagement Activations or Initiatives
• To maintain a systematic tracking of Client Engagement Actions
• To support in the delivery of Client Experiences/Recognition Actions/Initiatives
• To assist with the management of Brand Experiences (if any); and liaise with store teams in executing in-store OTO appointments
• To provide extraordinary service by coordinating the fulfilment of specific requests of these clients
• Recruitment of New Clients
- To identify potential clients with sales team
- To network through existing high-end clients' friends or luxury events
• Coaching & Motivating Store Team
- Coach & inculcate "client-centric" mindset in new/junior CAs
- To identify potential customers with CAs & work with him/her in formulating engagement actions/follow-ups
• Conduct market research and competitor analysis
• Work closely with Merchandising & VM, Retail & Training team in executing key client initiatives/projects
• All other administrative and coordination support to the Local Client Engagement team (e.g. Finance expense actualization, logistics coordination & handling, event set up & teardown, etc)


Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury, sport and lifestyle brands.

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