GUCCI Store Trainer (m/f/d)

Closing date
23 Mar 2024

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Full Time

Job Details

The Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate in-store, one-to-one, and classroom Business Training (Face2Face and virtual) This position will be accountable for influencing business results through effective delivery of training, onboarding, and coaching.

The Store Trainer will manage the training activities for their specifically assigned scope of work. The primary training activities will include:

  • Deliver/Facilitate One-to-one, classroom, meeting, in store training
  • Ability to adapt style and methodology to meet the audiences needs
  • Create a positive learning environment/culture

  • Be the "Training Expert " and partner for the Store Manager and the Retail Area Manager
  • Provide effective recommendations and solutions to meet Business Training needs

  • Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
  • Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales

  • Strong ability to identify and leverage coaching moments to change behaviors and improve performance
  • Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)
  • Confident and experienced at selling
  • Strong ability to "read" customers and uncover needs
  • Ability to transfer selling skills and techniques
  • Experienced in product storytelling

  • Strong desire to learn and to self-develop
  • Quick to absorb and apply new information
  • Stays informed on learning and training trends

  • Product expert
  • Passion for brands and storytelling
  • Aware of fashion industry trends

  • Manage the relationships between the business owners and the Training team
  • Work with the business owners to assess training needs and to define training priorities

  • Be the voice of the Retail Academy
  • Develop and execute communication strategies tied to the Business Training projects
  • Be a Change Management leader for all Business Training processes and Retail evolution
  • Ensure training content and delivery is meeting communicated expectations

  • Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
  • Willing to travel (50-70%)
  • Previous experience in training departments and/or in roles where training and developing others was part of the job mission
  • Influencing skills
  • Strong Retail Business Orientation
  • Proven experience of presentation and people development
  • Experience in Digital Learning
  • International experience and Strong cultural sensitivity
  • Fluency in German and English; knowledge of other languages is appreciated.
  • Well spoken, agile approach, can do attitude and high teamwork skills


Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury, sport and lifestyle brands.

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