Team Manager

Closing date
29 Mar 2024

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Full Time

Job Details

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Department/Floor Manager: Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Key Accountabilities
  • Promote a positive and professional team environment that fasters trust, integrity, and superior performance standards, leading by example.
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
  • Conduct regular and monthly performance conversations, discussing results and developing action plans.
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
  • Monitor the performance of the assigned categories and proactively propose actions plans to reach the targets.
  • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
  • Partner with the Store Manager and the VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.

  • Bachelor's degree or above in any discipline
  • Minimum 6 years relevant sales experience in fashion & accessories industry with 2 years at supervisory level or above
  • Commercial awareness and strong business acumen
  • Excellent customer service skills, product knowledge and people management skills
  • Pleasant, outgoing and eager to interact with different levels of people
  • Possess strong interpersonal skills and leadership
  • General PC skills
  • Good command of spoken and written English and Chinese


Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury, sport and lifestyle brands.

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