Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at www.gucci.com.Role mission
We are seeking a highly motivated and results-driven Client Relations Manager to join our esteemed fashion brand, Gucci. Reporting to the Client Relations Senior Manager, you will play a pivotal role in enhancing and maintaining client relationships, fostering brand loyalty, and driving business growth. Your primary responsibility will be to support the implementation and execution of clienteling strategies, ensuring the highest level of service for our valued clientele.
As a Client Relations Manager, you will collaborate closely with various teams, including in-store clienteling managers, clienteling ambassadors, data analysts, and retail stakeholders to deliver an exceptional brand experience.Key accountabilities
Requirements - Key behavioral competencies - basics
- Collaborate with the Client Relations Senior Manager to strategize, implement, and oversee clienteling plans aimed at recruitment, retention, and reactivation of diverse client segments.
- Work closely with in-store clienteling managers and clienteling ambassadors to provide guidance and support for clienteling activities within stores. Develop and nurture strong client relationships to ensure a personalized and memorable shopping experience.
- Partner with the data analysis team to develop comprehensive client lists and profiles for targeted clienteling initiatives. Leverage data insights to tailor client interactions and offerings effectively.
- Liaise with Retail and Merchandising teams to ensure seamless coordination and delivery of high-level services to specific clientele. Collaborate on clienteling strategies that align with overall brand objectives.
- Coordinate and oversee all Brand Experience & Loyalty programs, both domestic and international, in collaboration with Headquarters. Develop and execute engaging loyalty initiatives that enhance customer engagement and loyalty to the Gucci brand.
- Stay updated on industry trends, market dynamics, and competitive landscape to provide informed recommendations for continuous improvement of clienteling strategies and programs.
- Monitor and analyze clienteling performance metrics, providing regular reports and insights to the management team. Identify areas of opportunity and implement adjustments to optimize results.Uphold the brand's values and image by ensuring all client interactions align with Gucci's standards of excellence and luxury.
Key behavioral competencies - Gucci Amplifier s
- Bachelor's degree in Business, Marketing, Fashion Management, or a related field. A master's degree is a plus.
- Proven experience (X+ years) in client relations or customer service, preferably within the fashion or luxury retail industry.
- Strong understanding of clienteling principles, data-driven strategies, and customer lifecycle management.
- Exceptional interpersonal and communication skills, with the ability to build rapport and foster long-term client relationships.
- Proficiency in data analysis and the ability to translate insights into actionable strategies.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
- Collaborative mindset with the capacity to work cross-functionally and influence diverse stakeholders.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.
- Fluent in [Specify relevant languages] (written and spoken), [Additional languages are a plus].
- Passion for fashion, luxury, and delivering outstanding customer experiences.
- Agile Advocate : demonstrated ability to promote change, to take smart-risks and bring others on board. You know how and when to accelerate
- Strong Talent Builder and People Enable r: you create the space for people to take decisions, considering their unique perspectives. You have a keen eye to help other to grow and learn, no matter whether they report to you or not.
- Considerate thinker : you carefully consider how your actions and decisions impact others around you and have an ability to connect the dots.
- Solution Developer : keep an open eye on trends and innovation, using different approaches to come up with innovative yet pragmatic solutions
- Connection Builder : ability to build trust-based relationships with a strong influencing and presentation skills, adapting messaging based on your audience.
- Accountable Achiever : a willingness to go the extra-mile, pushing self out of the comfort zone, taking accountability for results whether good or bad
- Continuous learner : you are self-aware and have a passion for learning new things. You are curious and constantly seek to develop yourself, putting improvement over comfort.
Join our dynamic and creative team at Gucci, where you'll have the opportunity to shape the future of client relations within the fashion industry. Apply now and be part of a global luxury brand that is synonymous with innovation and excellence.
Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, nationality, culture, religious beliefs and sexual orientation - enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.