Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail & On-Line Selling: Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
- To achieve personal sales goal on a monthly basis by providing high quality of service
- To provide high quality of service to the customer by demonstrating in-depth knowledge of the brand and products
- To build repeat clientele and maintain customer relationship
- To provide first level of after sales services in an effective way to ensure customer satisfaction
- To perform other related ad hoc tasks and projects where necessary