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Omnichannel After Sales Internship

Employer
Moncler
Location
Italy
Closing date
6 Mar 2024

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Function
Ecommerce
Level
Intern

Job Details

IMMEDIATE AVAILABILITY | FULL-TIME | 6-MONTHS

We are looking for a passionate and engaged Ominchannel After Sales Intern to join our After Sales Department in Trebaseleghe (PD). Your role will be crucial in supporting our corporate networks with an Omni-channel approach, focusing on After Sales flows and processes while maintaining and enhancing customer satisfaction and experience excellence.

MAIN ACTIVITIES:

In this role, you will support the team in the following activities:
  • Managing relationships and contacts with all WW Regions.
  • Processing material requests and managing flows (bulk order, replenishment, kit).
  • Assisting the Repairs Office in managing After Sales cases for EMEA boutiques.
  • Managing orders/goods between national platforms (spare parts, fabrics).
  • Managing and monitoring regular flows and activities.


REQUIREMENTS:
  • High school diploma from a technical institute in the sector or a Degree in Economics;
  • Professional use of Italian and English;
  • Previous internship experience, even if brief, in the After Sales sector is considered a plus;
  • Knoledge of the French/Spanish/German language is highly valued;
  • Strong proficiency in Microsoft applications, including Word, Excel, and PowerPoint;
  • Excellent planning, organization, and time management skills.


YOUR FUTURE EXPERIENCE WITH US:
  • An extraordinary internship expedition: different activities design to make you feel worm;
  • Monthly reimbursement;
  • Work tools;
  • Ticket lunch / free access to the canteen for lunch;
  • Access to our Moncler experiences;
  • Possibility to expand your knowledge by taking exclusive courses.

"Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin colour, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."

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