Manager, National Registry

Employer
Bloomingdale's
Location
Long Island City, New York
Closing date
23 Mar 2024

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Function
Ecommerce
Level
Manager
Hours
Full Time

Job Details

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

As the Bloomingdale's Registry continues to undergo transformational change, the Manager of The Registry will focus on strategy development and store influence to create a best-in-class personalized customer experience. The ideal candidate will have an entrepreneurial mindset and the ability to take proactive action to drive change management strategies. The Manager will be the lead on understanding store practices and gaps in execution, spearheading initiatives to close the gaps, and delivering feedback to the central team for strategy refinement. The Manager will report into the Director of Registry and is part of the larger Customer & Revenue Growth team responsible for driving emerging businesses through the lens of the customer.

Essential Functions: 
  • Partners with store leadership to drive registry team adoption of best-in-class behaviors
  • Champions change management strategies and motivates store team to be best-in-class
  • Reviews progress and refines concierge development strategy annually
  • Leads cross-functional working groups for store improvement, technology, and connectivity strategies with project planning skillset
  • Owns staffing analysis and recommendations
  • Partners with Director of Registry to create innovative strategies that distinguish the Bloomingdale's Registry and drive sales and registrations; collaborates with cross-functional partners to execute strategies on time and budget
  • Analyzes reports and proactively researches the opportunities highlighted in the data
  • Reviews market trends and competition regularly for strategy inspiration


Qualifications and Competencies:
  • 5+ years of relevant work experience
  • Thinks like a customer and embodies a customer-centric mindset that drives customer advocacy with cross-functional partners
  • Champions change and continuous improvement
  • Expertise in analyzing data and extracting and communicating actionable insights from a variety of qualitative and quantitative sources
  • Demonstrates a strong sense of urgency - critical
  • Ability to work a flexible schedule based on department and Company needs
  • Outstanding relationship orientation with the ability to build meaningful relationships with key business stakeholders across Macy's, our central organization, and stores
  • Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, and ability to project confidence
  • Team player who is a self-starter and can thrive in fast-paced, results-oriented environment
  • Influences stakeholders without direct reporting authority, gaining consensus, managing conflict, and resolving issues when the occur
  • Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint)


Physical Requirements:
  • Requires periods of walking, standing, hearing, talking, reaching with extended arms, crouching, and climbing ladders
  • Frequent use of computers and other office equipment
  • Requires close vision, color vision, and ability to adjust focus
  • Frequently lift/move up to 25 lbs.

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