Provides excellent customer service during hosting experiences to support growth of sales.
Assist leadership team to provide guidance to clients/team members about Top Miami Experiences (restaurants, hotels, events, etc)
Lead an organized appointment scheduling process for US/International stores.
Oversee line management when needed with an elevated consistent approach.
Primary point of contact for all Back of House Hospitality stock management
Effectively control each item's expiry to optimize storage and reduce waste
Locate and organize Hospitality storage closets (All Hospitality tools)
Manage main storage for all consumable stock (Champagne, water, soft drinks, etc)
Monitor day-to-day consumption and restocking for each BOH area in the Boutique.
Match consumptions with the number of appointments, analyze and report discrepancies.
Partner with IT and HR on administrative needs for internal and external hospitality staff including but not limited to IT assets, uniform, and new hire onboarding.
Use clear and concise communication to support Boutique Management with external vendors.
Strategically track/forecast day to day for hosting staffing needs.
Scheduling all waitstaff team in partnership with Workforce Management Team
Process all Food & Beverage purchases and receipts and align them with Hospitality Budget
Receive and process all invoices in a timely manner to maintain positive working relationships with all vendors.
Support the hospitality execution of high-profile selling events, important VIC client appointments, and special projects including but not limited to product launches, events, activations, press previews, branding initiatives, and client experiences.
Develop relationships with cross-functional teams and vendors
Support additional operational tasks as requested by Director and Team Managers.
At least 2 years of Administrative experience in hospitality or luxury retail environment.
Excellent verbal and written communication skills and ability to work independently with minimal direction, as well as a part of a team