Logistics Assistant - (London UK Based Only)

Casablanca Paris
London (East), London (Greater) (GB)
Closing date
13 Mar 2024

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Job Details



Main Duties & Responsibilities:

· Dispatching and allocation of stock for Retail and Wholesale channels

· Coordinate exports with our transport partners for Custom clearance and sharing documents

· Liaising with 3PL daily and responding to any queries regarding orders; Maintaining strong relationships.

· Arrange invoice and packing list paperwork for local, EU & international shipments in preparation for export from our warehouse, working closely with suppliers and internal colleagues to provide updates and tracking of all shipments

· Raise paperwork for and monitor Proforma payments

· Raising credit notes, import/export documentations, order/ invoice confirmation

· Manage and update the Customer Database master file

· Building a relationship with key customers through understanding any special requirements and timings negotiation to optimise service

· Responsible for wholesale return coordination, timely processing of inbound stock to warehouse

· Assist with the management of stock ensuring that stock is logged correctly, including processing stock receipts, returns and resolving any arising discrepancies.

· Supporting the department and management with any ad hoc requests.


· Booking in of production deliveries in a timely manner.

· Monitor Production’s critical path for deliveries alongside Sales department for planning stock allocation to orders

· Coordinate Inbound/Outbound operations

· Stock level reconciliation between Zedonk and WMS

· Ensure workflow is optimised and all systems are working proficiently

· Coordinate bi-annual stocktakes including alignment

Customer Service:

· Respond to all customer queries related to shipments and tracking

· Manage and effectively resolve any customer claims for return or repair; coordinating returns to warehouse where appropriate

Skills & Experience Required:

· Strong organisational skills with great attention to detail

· Strong problem-solving and numerical skills

· Ability to work well independently and in cross-functional capacities

· A positive, self-starter and resilient attitude

· Great interpersonal and communications skills both written and verbal

· Commercial acumen in order to understand the financial impact of decisions taken and impact on end customer

· Ability to manage and deliver to deadlines while remaining calm under pressure.

· Confident and accountable for own tasks.

· Highly competent with the Microsoft office packages, specifically with Excel.

· Knowledge of Zedonk, WMS systems would be beneficial.

· Passionate about delivering impeccable customer service

You must have the right to live and work in the UK


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