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Retail Support Coordinator - Milan - VIE

Employer
Tiffany & Co.
Location
Milano, Italy
Closing date
24 May 2024

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Job Details

The Retail Support Coordinator will work closely with the Headquarter Retail Team, partnering also with all Stores and Headquarter functions.

Main activities:
  • Be responsible for analyzing data in order to create key asset for the Retail strategies within the markets.
    Support the Retail Director, Retail Team and the Store Managers by providing weekly & monthly retail-oriented dashboards to help them monitor their teams and targets.
  • Be the key-user for the internal Tools used in the cluster and train the retail teams on a monthly basis on the new features and improvements, to make the most of the tool.
  • Coordinate all clienteling reporting and support tools for the retail teams to ensure data capture, frequency, and retention KPIs are being achieved.
  • Partner with the market's Retail Team to create a high-performance clienteling culture, capabilities and programs to inspire our retail teams to proactively build strong relationships with their clients, aimed at increasing customer loyalty and life time value.
  • Support the Retail Learning Manager to identify learning action plan to maximise clienteling skills, selling skills and elevate the Client Experience
  • Work on the filed (in boutique) to support daily activities related with the implementation of Retail & Operations projects.

Requirements:
  • VIE requirement: International profile (not Italian citizen)
  • Previous experience in retail (both on the field and HQ)
  • Good understanding of retail stores processes and procedures
  • Previous experience in data analysis
  • Desire to grow in a dynamic environment
  • Strong networking skills, with ability to build rapport quickly
  • Flexibility to travel in the stores of the cluster (Italy, Spain, Turkey)
  • Fluent in English, Italian will be a valuable plus
  • Available to relocate in Milan

Company

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