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Assistant Manager, Site Content, Retail eCommerce

New York, New York, United States
Closing date
19 Apr 2024

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Job Details

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: This position will support in-season briefings and quarterly content requests, as well as measure asset performance for the digital business to help achieve financial and performance targets.

The successful individual will leverage their proficiency in eCommerce to...

  • Brief in-season and quarterly asset requests to creative
    • Brief in-season needs for special projects (photography, marketing pages, SEO content pages, etc.)
    • Brief evergreen initiatives on an ongoing basis (ex. family shots, diagram imagery, comparison content, nav images, e-gift cards, store locator pages, etc.)
    • Contribute to 360 marketing brief initiatives for Insider membership program and seasonal pop-ups
    • Identify and brief net-new content opportunities, including UGC and separate ad-hoc content shoots, as needed
    • Aid in the creation of building out personalized content
    • Collaborate with team to develop testing opportunities with vendor partners and in-house testing team
  • Maintain in-season content calendars to ensure optimal placement and keep track of performance
    • Manage homepage wireframes on a weekly basis, detailing performance by module
    • Manage content spot calendar, ensuring optimization across shops
  • Own community-centered initiatives
    • Maintain UGC streams and contribute to scaling and expansion of the program
    • Own relationship with ICA partners to seed products based on monthly priorities
    • Brief monthly associate videos, balancing newness and carryover needs
  • Measure success of content initiatives and build an understanding of our customer base
    • Analyze overall content performance across sitewide assets (ex. HP, PDP, shops) with relevant KPIs (ex. engagement, bounce/exit rate, add-to-cart rate, conv. rate, etc.)
    • Analyze customer composition on a weekly basis (ex. new vs. returning, by age bucket, marketing channel, etc.)
  • Contribute to test + learn agenda for new content
    • Contribute to team brainstorming sessions
    • Maintain weekly performance reporting by sharing ideas inspired from the competitive landscape and main messages across competitors
    • Partner with testing team to brief upcoming initiatives

The accomplished individual will possess...

  • BA or BS degree preferred
  • Strong product sensibility or prior merchandising experience
  • Exceptional ability to be flexible and adaptive to changing priorities and react with appropriate sense of urgency
  • Highly organized and detail-oriented with ability to multi-task and prioritize workload to meet deadlines
  • Strong Excel skills
  • Demandware (Salesforce Commerce Cloud) experience preferred
  • Google Analytics experience a plus

Our Competencies for All Employees
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or #LI-HYBRID #LI-2655

Visit Coach at

Work Setup

BASE PAY RANGE $60,000.00 TO $74,000.00 Annually
Click Here - U.S Corporate Compensation & Benefit

Work Structure: Hybrid


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Learn more about this company

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