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Ecommerce Manager (Operations)

Employer
Ermenegildo Zegna Group
Location
New York, New York, United States
Closing date
15 Mar 2024

View more

Function
Ecommerce
Level
Manager
Hours
Full Time

Job Details

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.
YOUR OPPORTUNITY
As the Manager of Ecommerce (Operations) for Zegna, you will be responsible for the day-to-day management of Zegna.com for North America. You will be responsible for driving sales as well as ensuring our local needs are captured and reflected for the direct digital business.
HOW YOU WILL CONTRIBUTE
  • Day to day management of zegna.com
  • Provide reporting, insight and analysis
  • Work on set-up of new ePartners - coordinate with IT on all integration work and set-up procedures, testing initiatives, and oversee training
  • Partner with headquarters team to understand development roadmap and upcoming releases and communicate to local team
  • Assist headquarters with any testing needed for new releases
  • Monitor shipping and fulfillment SLAs - partner with logistics team on monitoring inbound orders and outbound orders
  • Work with store operations on store locator and ensure new openings or address changes are reflected throughout the website
  • Monitor cancellations, short shipments and provide feedback to stores on accuracy of inventory
  • Oversee omnichannel operations
  • Act as point of contact for stores regarding omnichannel issues and inquiries
  • Act as market point person for all E-store 3rd party technologies
  • Review competitors' direct business websites and present analysis on best practices
  • Stay up to date on new technology trends and present recommendations on how we can improve the direct business
  • Review customer service escalations and work to find resolutions
  • Work with customer service team on mitigating issues before they arise and help increase NPS score
  • Manage the returns and cancellation process for Bloomingdales
  • The hiring range for this position ranges from $95,000-$100,000 annually with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

WHO YOU ARE:
  • 3-4 years of Ecommerce experience
  • Must be independent, self-motivated, detail-oriented, reliable, and organized, along with excellent communication skills.
  • Excellent project management and analytical skills.
  • Proficient in Excel

Company

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