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Operations Coordinator - Full Time Permanent - Amsterdam

Employer
Tiffany & Co.
Location
Amsterdam, Netherlands
Closing date
24 May 2024

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Job Details

Position Overview:

The Operations Coordinator functions as the lead operations professional. The Operations Coordinator effectively assist in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best.

Key Accountabilities:

Oversee store merchandise

  • Receive merchandise and prepare transfers to other locations.
  • Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
  • Monitor the Daily High Value count and maintain the returns report.
  • Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
  • Lead and coordinate price changes, merges, re-classes and ticket changes.
  • Process merchandise requests and follow-up on special orders/back orders.


Post sales client communication and service:

  • Provide superior client service for all post sales service.
  • Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed.
  • Perform minor onsite repairs, cleanings, and other services within the store's client service area.
  • Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.


Sales and client development

  • Assist on the sales floor as needed while providing the Tiffany Experience.
  • Provide outstanding customer service.
  • Partner with the sales team by processing merchandise orders in line with procedure.
  • Assist with the planning and coordinating of store events.
  • Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc.


Administration

  • Manage all store supplies including sundries, packaging, and hospitality.
  • Daily tracking of necessary invoice approvals, verification of daily inventory reports
  • Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
  • Answer incoming calls and provide superior service to all clients.
  • Perform daily cashier functions including accounts payable and cash related functions.
  • Act as Security and Health & Safety liaison for the store.
  • Assist in the maintenance and implementation of operational support systems e.g., Inventory systems, suppliers ordering, etc.


Qualifications

Required

  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
  • Analytical skills preferred.
  • Microsoft Word and Excel, IT knowledge.
  • Ability to work retail store hours as necessary, including nights, weekends, and holidays.
  • Organized and detail oriented.
  • Ability to work well with clients, peers, and management.
  • Ability to understand and adhere to Tiffany & Co. standards.
  • Ability to manage project works and to meet deadlines.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Knowledge of local Import/Export regulation

Preferred
  • Undergraduate degree
  • Proficiency in Tiffany & Co. computer applications
  • Graduate Gemologist/ Gemology knowledge
  • Retail Industry experience (luxury jewelry preferred)


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