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Director of Client Relations and High Jewelry, Canada

Employer
Tiffany & Co.
Location
Toronto, ON, Canada
Closing date
22 May 2024

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Job Details

Overview:

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Client Relations and Events Director you will:
  • Develop a relationship with Market top clients to drive new and high potential client acquisition.
  • Develop and manage Market strategy for driving and reinventing in-store moments rooted in exceptional client experience with an emphasis on personalization.
  • Develop new, unexpected and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI.
  • Host and entertain clients regularly to maintain and continue to build existing relationships with top clients.
  • Partner with retail leaders to develop the selling capabilities of the High Jewelry Sales Specialists across the market in support of overall Client Relations strategy.
  • Establish and maintain strategic partnerships inside and outside LVMH to create experiences that surprise and delight the client.
  • Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand.
  • Define and manage strategy and execution of charitable giving, client gifting and in-store day-to-day hospitality.
  • Oversee local budget and calendar of actions/events.
  • Report on competitive insights and location activations.
  • Lead and coach a developing team to success.

Experience

Required:
  • 10+ years of event management experience
  • Must be creative with a high level of taste
  • Strong written, verbal and presentation skills
  • Previous experience in a client relations / client facing role
  • Experienced with managing and coordinating teams.
  • Problem solver, solution oriented, and agile
  • Team oriented with excellent interpersonal and relationship building skills.
  • Ability to travel as needed in Canada and the US
  • Proficiency with client tracking systems, Excel and Microsoft Outlook/email.
  • Must have authorization to work in Canada or in the country where the position is based.

Desired:
  • A college/university degree.
  • Luxury industry experience preferred
  • Proficiency in multiple languages.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at CanadaHR@tiffany.com to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.

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