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Retail Manager

The Bicester Collection
Maasmechelen, BE, 3630
Closing date
22 May 2024

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Job Details

[ Retail Manager ¦ Maasmechelen Village ¦ Permanent /Full time]

Something Extraordinary Every Day™

As our Retail Manager, you will work as part of the Retail team, who will align all operational activities and retail initiatives within the Village, to achieve set sales targets and ensure outstanding guest & customer experience to our guests and brands.

What you will be doing
  • Assist and provide guidelines to store managers on profitable in-store presentation, customer service and ways of improving.
  • Provide accurate and timely management information with supporting analysis, through weekly reporting to the Retail Director and/or Deputy Retail Director.
  • Work with the internal teams to ensure smooth implementation for (new) store openings and closures.
  • Communicate with the Learning & Development team on training needs, analysis and make suggestions for the store staff development.
  • Coordinate and manage Brand Mystery Shopper Programme and provide the respective analysis , output and agreed action plans to store managers and brand head quarters.
  • Assist our Operations team to assure an excellent guest experience and the compliance with rules and regulations.
  • Work closely with Legal, Operations, Service Managers and Brands to execute Brand Compliance checks and ensure stores comply to rules and regulations.
  • Contribute fully and communicate actions from Retail and Store Manager meetings to all parties.
  • Work within the Retail and Marketing teams building Retail Calendars, providing key relevant information to effectively support the overall business.
  • Manage daily activities of Retail Coordinator so that inventory level and merchandise selection is current and on trend.

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you'll have:
  • Proven experience in international luxury retail industry, ideally within a department store
  • Fluent in English and local Village language, any other European language beneficial
  • Able to work well with all levels across the business and customers with a creative and open minded capability to adapt to a fast pace environment
  • Clear analytical capabilities, structured approach, and an eye for detail
  • A customer focused approach with an innate understanding of quality service
  • Energetic and hands-on approach
  • Grown oriented and a tenacious self-starter
  • Set high standards for yourself and the teams
  • Comfortable with ambiguity and influence change in matrixed environments

There's no one quite like us

The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:
  • Authenticity - Always do the right thing
  • Innovation - Think outside of the box
  • Passion - Do what you love and love what you do!
  • Critical Thinking - Challenge the obvious
  • Vision - Be mission driven always

Why we're exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you'll receive a generous salary and we'll also reward you by:

Looking after you : You're entitled to 20 days of annual leave, 6 compensation days and 5 extra days provided by the company (when working fulltime), Belgium's Bank Holidays and your birthday off. Plus you get extra leave if you are getting married, moving or doing voluntary work. We provide above industry life assurance cover, pension saving, personal travel insurance, private travel insurance, hospitalization and extra health insurance (dental and more). You also have the ability to choose your own benefits package with our cafeteria plan.

Treating you: discounts throughout our villages, discounts with other retailers (known as Ekivita Benefits Platform) and a very generous employee referral bonus.

Championing you: you'll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!


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