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Retail Performance Manager - Mid-Atlantic Central

Tiffany & Co.
Washington, Washington, United States
Closing date
19 May 2024

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Full Time

Job Details

The Retail Performance Manager reports to the Market Vice President and collaborates with corporate, regional and store leadership teams to improve retail performance and retail excellence across the market. The Manager of Retail Performance monitors and reviews the performance of each store and partners with each Store leadership team to enhance performance across sales, client experience, store and team productivity, operations, and compliance. The Retail Performance Manager also collaborates with each store leadership and the store maintenance and planning teams to ensure that all stores reflect the Tiffany brand image at all times.


Drive Performance
  • In collaboration with the Market Vice President, utilize data to help build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities.
  • In partnership with the Store Leadership teams, Finance and HR provide analysis on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
  • Support training and development initiatives by identifying skill and knowledge gaps in order to drive actions and learning strategies to support agile business needs.
  • Ensure each store is equipped with a 360 vision of the business which continuously supports elevating the in-store Client Experience.
  • Take a proactive role in regional projects and execute business initiatives including but not limited to: store incentives and/or retail specific projects when required.

Strengthen and Support Policy & Procedure Compliance
  • Support region and individual store inventory accuracy and integrity plans through analysis, teams, & process to reduce:
    • Shrink in close partnership with Global Protection
    • Compliance on Company policy and procedure
  • Drive market audit compliance with Internal and Sales Audit teams.

Lead Retail Projects
  • Determine the most efficient flow of products inclusive of: store openings, pop ups, delivery schedule, pullbacks, logistics in partnership with Merchandising, Supply Chain/ Logistics with the use of reporting tools
  • Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs.
  • Drive new tools and coordinate store issues follow up with IT. (i.e. Lead new release, training, issues).
  • Provide data that clearly presents business practices and provide feedback on current policies & procedures.

Required Qualifications
  • Demonstrates agility and adaptability to a changing market and competitive environment.
  • Experience in gathering, analyzing, and interpreting data as it relates to business performance and metrics.
  • Uses a proactive approach to capturing opportunities and problem solving.
  • Fosters and promotes a collaborative approach.
  • Identifies opportunities of growth in each store to increase overall market performance.
  • Offers support and knows how & when to seek assistance.
  • Encourages dialogue and welcomes diverse points of view.
  • Asks questions and seeks to understand alternative perspectives.
  • Learns from successes as well as setbacks.
  • Welcomes being challenged and is open to changing their mind.
  • Supports diversity and embraces differences.
  • Implements client and people centric solutions.
  • Proactively seeks feedback and recommendations from Clients & others.
  • Effectively communicates the ‘why'.
  • Inspires others to be agents of change.
  • Adapts quickly and remains positive and solution focused.
  • Confident in taking initiative and identifying the appropriate course of action.



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