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Retail Tech Support Specialist - Americas

Employer
On
Location
Portland
Closing date
24 May 2024

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Job Details

In this role you will have a direct impact on the retail expansion of the AMER market for the fastest growing sportswear brand in the world.
We are looking for a tech-savvy, retail-minded team player who is thrilled by the opportunity to install the latest retail technology during our new store opening projects in North America, support stores with troubleshooting and deliver exceptional tech training enabling our retail teams to deliver the WOW to our customers. Collaborating with internal teams and external partners, you will install and test the latest tech stack including POS, RFID, traffic counters and cash desks in our retail stores. Together with other teams at On, you will push the limits of the status quo to inspire the next generation in retail technologies, both customer and company facing.

Your Mission

Driving the tech installation during new store openings:
- Fully own the on-site tech installation for new store openings across North America including collaboration with and coordination of external vendors in person or remote
- Train our retail teams to confidently use all digital in-store solutions to ensure the delivery of an outstanding customer experience

Deliver operational excellence in existing stores:
- Maintain and improve existing IT systems in US stores together with in-house & external specialists (e.g. bug fixing, troubleshooting, consistent improvements and updates)
- Act as main point of contact for European retail store teams for IT related inquiries
- Perform regular health checks across all European retail store IT systems
- Execute testing of new processes and software updates
- Support piloting of digital innovation projects in On's own retail channels like RFID technology or omni-channel features

Your Story

- +3 years experience in IT software & hardware support
- Experience in field service is a strong plus
- Engineering or Computer Science degree a strong asset
- Proven track record to execute IT & operational projects
- Ability to work independently on fast-paced projects with multiple stakeholders
- Detail oriented and motivated professional with desire to push the boundaries of conservative retail and process optimisation
- Strong analytical-, diagnostic-, and problem-solving skills
- Passion for technology and innovation in hard- and software
- Excellent communication skills
- Hands-on and entrepreneurial mentality

Note: Frequent travel across North America and occasionally to countries outside of the United States will be required for this role.

Meet The Team

As you might expect from a sportswear brand with an emphasis on performance, the Retail Team at On is a fast-paced place to be. As part of the global retail team, you will collaborate closely with our Retail Tech Project managers and like-minded Retail Tech Specialists around the world. On-site you will have a variety of touch points with cross-functional teams such as construction, IT, and trade marketing to coordinate and execute our tech installations during new store openings.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

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