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Head of Service Delivery

Reading, Berkshire, United Kingdom
Closing date
6 Apr 2024

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Job Details

Head of Service Delivery

Our Technology teams are right at the heart of what we do. Surrounded by some of the best technology leaders in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

As the Head of Service Delivery, you will lead all aspects of Service Delivery Management across the Primark Technology team. Reporting to the CTO, this role represents a great opportunity for the successful candidate to utilise their expertise and previous experience to bring best in class service management practices to Primark.
You will be responsible for ensuring that the Primark technology team which includes an extensive outsource perimeter delivers the best possible technology service to the wider Primark business.
You will act as the service conscience for Technology protecting the Primark business from introducing new technology or making changes to existing technology solutions which could present a material risk to the profitability or business operations of the business.

What You'll Get

The world is changing and it's important we support our colleagues. People are at the heart of what we do at Primark so it's essential we provide the right environment for you to perform at your best. That's why we offer benefits that put you first

Some of our benefits are:
  1. 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
  2. Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
  3. Competitive Bonus, Pension, and Healthcare package

What You'll Do:
In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:
  1. You will continually seek out opportunities to improve and modernise the way
in which service is delivered aligning the product ways of working to the service delivery management model.
  1. The successful candidate will work closely with the Director of Technology Platforms and Head of Strategic supplier Partnerships to ensure that all Technology colleagues and partners have absolute clarity on their responsibilities to deliver a service first culture.
  2. A key deliverable will be the successful implementation of a more modern and fit for future service management framework that marries the right level of centralised control and local empowerment to ensure that service is not compromised whilst the pace of change is optimised.
  3. Ensure that there is a singular way of working across all partners and ensure partners understand how they contribute to end to end success.

What You'll Bring
Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
  1. A minimum of 8-10 years of experience in a complex IT environment, with at least 3-5 years in a senior leadership role overseeing Service Delivery.
  2. Experience of delivering service across a heavily outsource technology landscape ideally within the retail industry.
  3. An ability to lead through challenging times in a high-pressure environment demonstrating resilience and calm
  4. Strong knowledge and understanding of project management methodologies, tools, and best practices. Experience with Agile and traditional project management frameworks is desirable.
  5. Excellent leader and trusted advisor with extensive experience of developing senior business relationships and shaping and underpinning business strategies.

Ready? Good - because we can't wait to see what you can offer. You'll be joining a team of diverse, passionate, and talented individuals where you'll truly belong, collaborating on projects that will shape the future of our industry. If you're excited about this role but don't meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we'll help you develop yours.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss. BR ID: 123647BR


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