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GUCCI Client Relations Specialist

Closing date
16 Apr 2024

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Job Details

Job Family Group Description - Communication & Marketing: Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand. Job Family Description -PR & Events: Brings our luxury products onto the stage. Builds a solid reputation for our brands through event organisation, press relations and a robust online presence. Sub-Job Family Description - Press: Maintains fluent contact with press and journalists and plays a central role promoting our collections to the fashion community. Ensures coordination and consistency with the desired brand image

Job description

• Assist in the execution of client-centric strategies to attain a high level of client retention & acquisition rate.
• Coordination of Client Engagement Activations or Initiatives
• To maintain a systematic tracking of Client Engagement Actions
• To support in the delivery of Client Experiences/Recognition Actions/Initiatives
• To assist with the management of Brand Experiences (if any); and liaise with store teams in executing in-store OTO appointments
• To provide extraordinary service by coordinating the fulfilment of specific requests of these clients
• Recruitment of New Clients
- To identify potential clients with sales team
- To network through existing high-end clients' friends or luxury events
• Coaching & Motivating Store Team
- Coach & inculcate "client-centric" mindset in new/junior CAs
- To identify potential customers with CAs & work with him/her in formulating engagement actions/follow-ups
• Conduct market research and competitor analysis
• Work closely with Merchandising & VM, Retail & Training team in executing key client initiatives/projects
• All other administrative and coordination support to the Local Client Engagement team (e.g. Finance expense actualization, logistics coordination & handling, event set up & teardown, etc)


Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.


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