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Associate Manager, Global Security (M-F, 8a-5p (Flex))

Gap Inc.
San Francisco, California, United States
Closing date
4 Apr 2024

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Job Details

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As the Associate Manager of Global Security at Gap Inc.'s flagship San Francisco headquarters, you hold a vital leadership role within our physical security operations, guiding our dedicated teams across both the San Francisco and Pleasanton locations. Your leadership extends beyond conventional security tasks; it is key to bolstering our brand prestige, nurturing enduring customer relationships, and solidifying our steadfast commitment to our team and organizational values.

Your comprehensive and influential duties encompass leading our physical security and safety protocols, promoting interdepartmental collaboration, and ensuring exceptional concierge customer service and team management. By directing a dynamic team, which includes personnel available 24/7, you are pivotal in their professional growth, competency, and operational readiness. In addition to incident handling and detailed investigations, you are now recognized as the principal leader for crisis and emergency responses, tasked with swift and decisive action to safeguard our people and premises during critical situations. Your diligent approach to recruiting and training new security team members further underscores your dedication to our high security standards and operational efficacy.

Your role as the Associate Manager of Global Security is crucial in cultivating a secure, responsive, and welcoming environment at Gap Inc., echoing our Asset Protection Strategy's goal to support a billion-dollar business by protecting our People, Assets, and Brands. Your leadership not only upholds but also advances our commitment to providing a safe, secure setting that aligns with our esteemed global brand identity.

What You'll Do

  • Direct and supervise the daily physical security operations within our San Francisco and Pleasanton corporate office hub locations, ensuring a safe and secure workplace for all employees and visitors.
  • Develop, implement, and enforce tailored Standard Operating Procedures (SOPs), Post Orders, and security guidelines, establishing a gold standard in asset protection and security practices.
  • Lead, mentor, and empower a specialized security team, including Security Shift Supervisors and EMT/Security Officers, promoting a culture of accountability, professional development, and operational effectiveness.
  • Design and execute comprehensive training programs, enhancing team skills and ensuring preparedness for a variety of security scenarios.
  • Employ Key Performance Indicators (KPIs) and metrics to meticulously evaluate the security operations' effectiveness, aligning performance with the strategic goals and ensuring compliance with all relevant regulations.
  • Facilitate cross-departmental collaboration to integrate security measures into the overall physical security program, liaising with Global Security leadership to ensure security strategies are cohesively aligned with broader business objectives.
  • Lead the strategic response to incidents and investigations, adopting a proactive and decisive approach to manage emergencies, thereby safeguarding personnel and assets against internal and external threats.
  • Manage the onboarding, continuous training, and performance evaluation processes for security personnel, ensuring the team's capabilities and readiness.
  • Develop robust relationships with local law enforcement and emergency response agencies, optimizing collaboration and response.
  • Coordinate and oversee security planning measures for VIP visits, high-profile meetings, and special events.
  • Administer the procurement, maintenance, and lifecycle management of security-related assets, technology, and equipment.
  • Act as the primary leader for emergency response strategies and crisis management, maintaining readiness to address any situation that occur onsite.
  • Guide the adoption of security systems, such as access control and video surveillance, ensuring seamless security integration into the daily physical security operations.
  • Demonstrate exceptional command of computer systems, especially Microsoft Office Suite, to facilitate effective communication, reporting.

Who You Are

  • Minimum of 5 years of experience in security management (military, law enforcement, public safety agencies, or the private security industry, particularly in a corporate or high-rise office setting a plus).
  • Demonstrated leadership in security operations, showcasing the ability to develop and command a high-performing security team within a pressured and dynamic environment.
  • Knowledge of physical security systems and technologies, including proficient utilization of access control and surveillance systems.
  • Proven capability to create, implement, and enforce Standard Operating Procedures (SOPs), Post Orders, and security protocols, ensuring alignment with industry best practices.
  • Exceptional leadership and team development skills, with a proven track record in mentoring and elevating security personnel to excel in their roles.
  • Excellent communication and collaboration skills, essential for effective cross-departmental coordination and for forging strong partnerships with external entities.
  • Solid experience in employing Key Performance Indicators (KPIs) and metrics to evaluate and enhance individual and team performance.
  • Experience with crisis management and emergency response, capable of leading decisively and effectively in high-pressure scenarios.
  • Proficient in project management, with a record of successfully overseeing security projects and technology integration.
  • Computer literacy, particularly in Microsoft Office Suite.
  • Flexibility and availability for on-call duties, ensuring readiness and responsiveness to emergent situations and operational demands.
  • Experience managing security logistics for high-profile corporate events and ensuring the safety of VIPs, reflecting an ability to handle sensitive and critical security tasks.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $89,100 - $118,100 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.


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