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GUCCI Client Advsior

Employer
Gucci
Location
Seoul
Closing date
9 Apr 2024

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Function
Marketing
Level
Manager
Hours
Full Time

Job Details

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand

Role Mission
  • To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand


Key Accountabilities
  • Serve customers accordingly with Gucci selling ceremony
  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
  • Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming, accordingly with Gucci standards and policies


Key Requirements
  • Min 2 years of experience in Retail industry (Luxury Retail Preferred)
  • Strong client-focused in line with Gucci hospitality culture
  • Deep passion for fashion and luxury
  • Excellent communication and relational skills
  • High flexibility and ability to adapt to different clients
  • Ability to work in a fast moving and dynamic environment
  • Team-player mentality, Commercial awareness and strong business acumen
  • Bachelor's Degree is preferred

Company

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation.


Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

 

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