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Site Merchandise Coordinator, Gap Specialty

San Francisco, California, United States
Closing date
12 Apr 2024

Job Details

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.

About the Role

Site Merchandise Coordinator role is critical to the day-to-day operations to Gap Online. The role is a part of a dynamic and high-performing team that prides on blending the art and science of site merchandising. The role is responsible for the overall site experience and ensuring it aligns with the product to site strategy, promotional messaging, pricing, homepage & emails. Through a customer-curious lens, you will collaborate with your Site Merchandising business function, Merchandising, Marketing, Ecom Operations, Promotions, Sample and Photo Studio teams to produce a best-in-class online shopping experience. The Merchant Coordinator will become an expert in utilizing and navigating our product-to-site pipeline, our product management tools, and manage a substantial volume of executional tasks within a fast-paced environment.

What You'll Do

  • Responsible for various website QA and setup including: product and category linking, customer facing marketing flags, promotional code set-up, and ensuring the correct promo messaging is reflected in content, always keeping the customer POV top of mind
  • Assist with site management to create a compelling product experience on the site with intuitive category navigation
  • Act as an active participant in the alignment of the site navigation, product photography, marketing and copy strategies
  • Assist Site Merchant with weekly site review meetings to discuss upcoming marketing, site expectations from homepage to emails, as well as, discuss current site/category needs
  • Liaising with Merchandising, Marketing, Ecom Ops partners and fellow Site Merch Coordinators to update and troubleshoot products tied to promotional events
  • Troubleshoot problems and influence resolution across functions. Produces work that is efficient, accurate and detail-oriented.
  • Ensuring accuracy and high-quality work across the site, with an understanding of its impact on the customer experience
  • Manages quarterly photography shot requests and ensures that while in-season, Photo teams are tracking to photography standards set in place
  • Support with competitive market analysis based on key product initiatives
  • Support site merch team on product setup with 3rd party tools and test initiatives: search, product recommendations, outfitting modules, etc
  • Open tickets & connect with Web Support teams as any issues arise

Who You Are

  • Passionate about the customer, our product, and the online shopping experience
  • Strong product aesthetic eye, love fashion and are an avid online shopper
  • Excellent organizational and prioritization skills in a fast-paced dynamic environment
  • Ability to execute detail-oriented work with a high level of accuracy and attention to detail
  • Strong verbal and written communication skills
  • Comfortable learning new site tools and shifting priorities
  • Collaborative and team-oriented
  • Understand customer "journey" and motivated to improve on it
  • Recognize and act on inconsistencies in data, site experience or results
  • Experience with or prior exposure to content/product management systems
  • Strong computer skills, in-depth knowledge of Microsoft Excel and Word
  • 1-2 years of ecommerce, retail or merchandising experience
  • Bachelors' degree

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $56,700 - $72,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.


Gap is one of the world's most iconic apparel and accessories brands anchored in optimistic, casual, American style. Founded in San Francisco in 1969, the brand's collections continue to build the foundation of modern wardrobes - all things denim, tees, button-downs, and khakis, along with must-have trends. Gap is designed to build the foundation of modern wardrobes through every stage of life with apparel and accessories for adult men and women under the Gap name, in addition to GapKids, babyGap, GapMaternity, GapBody, and GapFit collections.

Beginning in 1987 with the opening of the first store outside North America in London, Gap continues to connect with customers around the world through specialty stores, online, and franchise stores. In addition, we bring the brand to value-conscious customers, with exclusively designed collections for Gap Outlet and Gap Factory stores and websites. 

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