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Digital Merchandising Manager

Employer
ME+EM
Location
London (Central), London (Greater)
Closing date
5 Apr 2024

View more

Function
Ecommerce
Level
Manager
Contract Type
Permanent
Hours
Full Time

Job Details

Job Title: Digital Merchandising Manager

Reporting to: Head of Digital Commerce

Location: Head Office, West London

Work Type: Hybrid

Hours: Full time, 37.5 hours per week

 

About us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.  

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. 

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

 

About the role:

We are looking for an experienced Digital Merchandising Manager to ensure that the ME+EM website is beautifully and strategically merchandised to create a best-in-class customer journey whilst maximising commercial opportunities. The ideal candidate will be creative and customer- centric with the ability to understand data and create luxury online experiences.  

 

Your Responsibilities:

  • ​Ownership of the product launch process - working with the Ecommerce Executives to ensure that monthly collections launch on time and are fully optimised.
  • Day-to-day management of two direct reports.
  • Execute the visual merchandising of the UK and US websites to create an exciting customer experience that supports business strategies whilst maintaining the luxury credibility of the site.
  • Working closely with the design and creative team to curate the site for monthly product drops ensuring that products are merchandised in line with ME+EM brand guidelines. You will combine strategic and creative thinking to deliver a visual merchandising approach that represents the ME+EM brand.
  • Management of VM algorithms in our merchandising tool (Algolia) on relevant pages to ensure that commercial opportunities are maximised.
  • Take a proactive role in planning for upcoming product launches and seasonal edits, working with the wider marketing team to ensure that the customer journeys are considered and reflect the luxury nature of the brand.
  • Daily analysis of site visual merchandising against defined KPIs ensuring that steps are taken to optimise and test at every opportunity. Monitoring of stock levels and key deliveries to ensure sales are maximised when products launch.
  • A/B test different VM strategies and share key findings to define better strategies that can help conversion and customer experience.
  • Working closely with the Product Analyst to gain a detailed understanding of the customer journey, putting forward recommendations for merchandising improvements whilst making sure the brand aesthetic is not compromised.
  • Focus on understanding shopping behaviours in different regions to make informed VM decisions when merchandising for different markets.
  • Provide ideas and suggestions for Homepage updates using performance data and customer understanding whilst keeping trading goals front of mind.
  • Focus on on-site cross-selling opportunities – monitoring the success of recommendations across the site using a “test and learn” mindset.
  • Ownership of on-site search. Maximising search conversion rate by: optimising product search terms, maintaining synonyms and redirects, analysing search results sort order, reviewing search user experience.
  • Point of contact for third party search providers.
  • Management of the menu navigation and categorisation of products, working closely with the marketing team to ensure that SEO opportunities are taken into account.
  • Ensure daily audits of the site to check depth/ high exposure products are being surfaced and that everything is correctly classified and merchandised. ​

 

​About You:

  • ​Exceptional eye for detail and an impeccable taste level.
  • Highly commercially aware, with creative flair and love of luxury fashion Understanding of the global consumer and the online retail landscape across markets
  • Effective communicator with the ability to work collaboratively within teams around the business Solution oriented with a tenacious attitude.
  • Proven experience in an Ecommerce environment, with a strong understanding of visual merchandising, website taxonomy and usability.
  • Understanding of the ME+EM brand and the luxury womenswear market
  • Familiarity with Algolia and Content Square is preferable. ​

 

Employee Benefits:

  • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
  • ​A day off to celebrate your birthday. 
  • ​Pension Scheme ​Group Life and Income Protection Insurances ​
  • Employee Assistance Programme (EAP)
  • ​Length of Service Award
  • ​Refer a Friend Scheme ​
  • ​Generous Staff and Friends and Family Discount ​
  • Annual Volunteer Day ​
  • Cycle to Work Scheme
  • ​Tech Scheme
  • ​Eye Care Vouchers ​
  • Real Living Wage Employer
  • ​Employee led committees, Social events and biannual parties
  • Enhanced maternity and paternity package after 2 years of service.  ​

 

​ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. ​ Please email dex.moore@meandem.com should you require any adjustments needed to take part in this recruitment process. ​Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

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