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Head of Training & Development

International Cosmetics & Perfumes, Inc.
New York City, New York (US)
$150K - $165K
Closing date
20 Apr 2024

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Job Details

TITLE: Head of Training & Development

REPORTS: Vice President, Training & Development

FLSA: Exempt



JOB OVERVIEW: This position is responsible for driving the Training and Development strategies for International Cosmetics & Perfumes (ICP) and all brands within the ICP portfolio. This person serves as a Training and Development partner for the NYO and Field Sales Team in implementing training strategies, including the implementation of the Creed Customer Experience. This role is responsible for developing content and innovatively resolving Training and Development gaps, meeting both internal and external client needs, while influencing key stakeholders to drive buy-in and alignment between departments. This role will also promote and maintain the intrinsic company culture that fosters the firm’s core values of: Transparency, Recognition, Accountability and Communication.




Works with Vice President of Training and Development to develop and support Development and Training strategies for ICP and all brands within the ICP portfolio

Supports continual review and process/program improvements in Training and Development areas and proactively surfaces areas of improvement



Creates and maintains Development and Training materials (concept to execution) including product knowledge, brand history, and brand selling ceremony

Develops tools to assess training opportunities to improve sales force performance

Supports NYC office corporate and brand trainings


Customer Focus

Consistently focuses on meeting internal and external customer expectations

Drives the Creed Customer Experience in all areas, focusing on the Field Sales Team, Creed Boutiques,


Project Management

Utilizes company PM system, WRIKE, to manage and track all projects, appropriately collaborates with other departments, and moves projects to completion



Collaborates cross-functionally, ensuring a consistent message

Collaborates with Field Team business partners and other relevant departments to maintain and build on Customer Experience protocol in retail channel; managing ongoing educational aspects of program


Facilitation Skills

Effective in a variety of settings and able to flex midstream if needed

Actively participates in National Sales Meetings, Sales Leadership Conference, and other meetings to drive high performance results

Leads Launch training and train-the-trainer sessions with the Sales Managers to support sales goal achievement


Developing Others

Utilizes ICP development tools to drive higher levels of performance in others

Manages Field Training Managers

Travels up to 35% in-market to ensure message consistency and uncover best practices/key learnings



Embodies the firm’s vision to inspire our clients through beauty innovations and the narrative of luxury while championing company practices and culture

Seeks to promote and cultivate the company and brand awareness with external partners



Bachelor’s Degree required in relevant field (Master’s Degree in Organizational Development or related field a plus)

6-9 years relevant experience

Experience working in Training in the Beauty and/or Luxury industry required (Experience in fragrance preferred)

Full understanding of effective education and training program practices with knowledge of competitive products/markets along with best sales practices

Previous ownership and development of effective training programs required, and creation of e-learning modules preferred

Excellent communication skills required

Ability to travel extensively

Technically proficient, including Microsoft Word, Excel, Power Point and Outlook

Innovative and strategic thinker, with a creative approach to business

Excellent writing, communication/presentation, interpersonal and customer service skills

Strong attention to detail, organizational skills, and follow-up

Team player who excels in collaborative work and thinking

Maintains a professional and confident demeanor, and exhibits patience when faced with reluctance

Ability to analyze the business and identify new functional growth opportunities

Excellent influencing skills with a strong negotiating acumen with clients

Possesses strong leadership qualities and the ability to manage + motivate the team

Skilled at successfully organizing, prioritizing and managing multiple projects 

Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change

Comfortable working with a small team and willing to take on new challenges/opportunities as they arise


Compensation includes competitive salary $150K - $165K (DOE) , subsidized health benefits, generous PTO schedule and 401K plan.

ICP is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.





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