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Sales Associate

Alexander McQueen
Shanghai, Mainland China
Closing date
12 Apr 2024

Job Details

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Assistant Store Manager: Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr .

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

  • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
  • Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
  • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
  • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.


1. 能够代表公司把产品和品牌形象传达给顾客,优化给予客户满意度;

2. 时刻维护确保顾客享受良好的购物经验;

3. 参与店铺内的销售和展示(所有产品类别);

4. 及时掌握仓储情况,确保销售的成功连带;

5. 主动并充分利用VIP资料,对品牌和产品进行推广;

6. 保证售前售后的服务水平一致并符合公司要求,以维护客户满意度和忠诚度,从而树立并推广品牌形象;

7. 妥善接待并处理客户的投诉,在必要情况下寻求经理的帮助;

8. 向管理层及时反应客户信息;

9. 通过各种渠道不断更新流行趋势,了解竞争状况;


1. 1~2年相关奢侈品牌工作经验;

2. 高度的责任心与工作积极性;

3. 良好的销售主动性和客户服务意识;

4. 有更多相关工作经验者可考虑作为资深销售人员录用;

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.


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