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Customer Service and Fulfilment Coordinator

Irene Forte Skincare
London, United Kingdom
Salary: upon request
Closing date
17 Apr 2024

View more

Coordinator / Executive
Contract Type
Full Time

Job Details



This role includes, but is not limited to:


D2C & Customer Service


● Deliver outstanding customer service that sets us apart from our competitors


● Manage customer service email and D2C live chat, following customer service protocols


● Ensure all D2C orders are shipped on time and in full


● Manage any D2C order issues as and when they arise


● Regularly suggest improvements to service protocols




Wholesale Accounts


● Process account orders globally


● Ensure all orders are shipped to accounts on time and in full


● Accurately prepare invoices for account orders globally


● Ensure internal tracking system is kept up-to-date to monitor orders


● Raise credit notes and manage stock returns from stockists



Logistics & Supply Chain


● Work closely with 3PLs (UK, EU & US) to ensure a smooth operation


● Ensure 3PLs meet stockist shipping and labeling requirements to ensure no chargebacks


● Ensure 3PLs prepare all necessary documentation for deliveries


● Report and investigate shipping damages, and ensure we receive credit notes where







● Keep abreast of all areas of the Irene Forte Skincare business


● Keep abreast of newest trends and innovations in this industry


● Support the wider team in the effective running of Irene Forte Skincare


● Tackle challenging business-critical problems, develop creative solutions, and collaborate with partners and colleagues on execution


● Ensure business practises are as sustainable as possible





● Ability to work from London office (W8)


● Able to start Q1 of 2024 (latest early Q2)


● A passion for delivering first class customer service


● Strong problem-solver who isn’t afraid to work across team to find solutions for customers


● Good communication skills, both verbal and written


● Consistently and effectively performs in a timely manner to the standard expected


● Maintains high personal and professional standards


● Understands how own role contributes to achieving company goals


● Able to work flexible hours when required





● Salary: £25,000-£30,000 per annum, depending on experience


● Working hours: Monday to Friday, 9am to 5.30pm


● Office days: Tuesdays, Wednesdays and Thursdays; home-working: Mondays and Fridays (this may be subject to change)





● Employee-focused work culture


● Team events


● Training/ courses relevant to role


● 70% discount on all Irene Forte products on the eCommerce platform, and box of welcome


products upon starting





● Send CV and cover letter to:



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