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Sr. Manager, Operations

New York, New York
Closing date
25 Jun 2024

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Senior Manager
Full Time

Job Details


Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

​​The Senior Manager, Operations (SMO) will be on the front lines of a store like no other as part of the store management team. You will lead, manage, and inspire a diverse team, balancing creativity with commerce to execute in-store success. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward. The SMO focuses on delivering sales/EBIT through execution and support of corporate and store initiatives through the building and cultivation of a motivated, skilled, and equipped operations team. Your focus is to develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging the Central Operations, Trade Area, and in-store leadership partners. The SMO creates a clean, neat, and easy to shop environment, manages inventory shortage in collaboration with the Asset Protection team, adheres to Loss Prevention standards and ensures support of workload completion. You work as a member of the Trade Area's operations team, contributing to initiatives and ensuring store results in partnership with peers and the Trade Area Operations/Asset Protection Leader (TAMO).​

Essential Functions:

Fueled by the Power of Relationships

Develop and retain executive operations/support professionals, representative of the brand and diversity to maximize performance

Manage operations functions in store by partnering with support executives driving sales, standards, service, and execution

Deliver operations metrics in store. Metrics include Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance

Develop and retain executive operations/support professional's representative of the brand and diversity

Coordinate onboarding/training for operations/support executives/supervisors in partnership with central Subject Matter Experts (BSM's)

Strategic partnerships with General Manager to drive profitability

Drive business opportunities through strategic placement and development of support talent

Develop and retain fulfillment team achieving results of 93%+ (IFR, ROT, ship speed)

Achieve Net Promoter Score (NPS) goal

Drive HUR compliance for store

Drive service and achieve success as measured by the NPS

Monitor staffing comments on NPS and with staffing team address issues/opportunities

Address facility/housekeeping issues in partnership with TAMO, Visual Merchandise Managers and Asset Management

Review NPS on "Clean, Neat, Easy to Shop" to address general store presentation

Driven by our Desire to Win

Achieve EBIT Plan

Partner with Central to develop/deliver in store seasonal shortage reduction strategies

Ensure 100% compliance with all Bloomingdale's audit and merchandise security standards

Analyze the store P & L monthly and execute strategies to exceed plan

Achieve 90% or better markdown compliance, Return to Vendor (RTV) and job out completion for store

Committed to a culture of Collaboration and continuous learning

Drive sales volume

Qualifications and Competencies:

We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply

​​3-5 years related experience​

Communication Skills:

Excellent written and verbal communication skills

Ability to read, write, and interpret instructional documents

 Mathematical Skills:

Basic math functions such as addition, subtraction, multiplication, and division

Able to use a calculator

Reasoning Ability:

Requires ability to manage people, resources, and workflow independently and effectively with minimal direction to drive business outcomes

Able to work as part of a team

Physical Demands:

Position requires prolonged periods of standing/walking around store or department

May involve reaching, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Frequently lift/move up to 25lbs

Other Skills:

Microsoft Excel proficiency

Superior organizational and time management skills

Must be able to multi-task in a fast-paced environment

Proven ability to build cross functional relationships across the organization

Must possess a strong sense of urgency

Work Hours:

Ability to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality is required

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.



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