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Manager, Visitor Experience

New York, New York
Closing date
20 May 2024

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Full Time

Job Details

About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview Store Leaders are on the forefront of both the colleague and customer experience. Through your dynamic leadership style, interpersonal skills, and business acumen, you will inspire your team to bring the Bloomingdale's mission to be like no other store in the world, to life. A leader's success is through the connectivity of their team and as the Manager of Visitor Experience, you are responsible for unlocking each member's individual motivation and goals. A successful Bloomingdale's Manager possesses an inherent passion for people whether it is recruiting, onboarding and developing your direct reports or ensuring the customer receives an outstanding experience regardless of why they are in our stores. This role oversees the International Visitor's Center, the Flagship Ambassadors, and the Door Attendants, ensuring that our customers receive the advice and guidance necessary for an outstanding Bloomingdale's experience.

Essential Functions
  • Lead the team of Flagship Ambassadors and Visitor's Center associates, proactively communicating key store brands and services to deliver extraordinary customer service
  • Observe, coach and role model superior customer engagement and connection
  • Require and champion use of resources to support a seamless customer experience
  • Actively support total store priorities and establish self as an available and engaged leader
  • Ensure team members drive the shopping experience by graciously connecting customers with Sales Professionals/Stylists/Personal Shoppers.
  • Function as an expert on Bloomingdale's Loyalty programs, current and upcoming Marketing events, store layout, philanthropic efforts and brand history; require team members to exhibit the same expertise.
  • Work with in-store key stakeholders to execute and support specialized services inclusive of group events, store tours, language assistance.
  • Service as primary partner to International Marketing team, seeking out opportunities to drive tourism business and establishing store as a must visit location in NYC.

  • Associate's Degree required.
  • 3-5 years direct experience.
  • Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
  • Ability to effectively plan and execute strategies.
  • Ability to monitor and maneuver workflow to achieve priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements
  • Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
  • Frequently lift/move up to 25 lbs.


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