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Client Performance & Engagement Manager

Employer
Alexander McQueen
Location
Shanghai, Mainland China
Closing date
25 May 2024

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Function
Marketing
Level
Manager
Hours
Full Time

Job Details

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on. This role will report directly to the Retail Director and will play a pivotal role in developing and executing the client-first communication strategy, leveraging CRM tools, Marketing initiatives, market insights, technology and best practice to drive growth.

How will you contribute: (Duties, role, responsibilities, teams to collaborate with)
• Build and maintain relations within the organization of Greater China, through effective communications, reporting and proactive suggestions.
• Deep dive into client data, identifying opportunities and presenting action plans for the Greater China stores.
• Implement and follow client KPIs aligned with the overall business objectives.
• Be the go-to clienteling champion within the business, always ensuring we have our target client in mind when planning any activity.
• Design the client gifting strategy and tools to animate the retail network.
• Lead in-store roll out and trainings of CRM applications. Prepare training materials and offer onsite support where necessary.
Required Skills: (Required qualifications, skills, languages etc.) • Previous experience within a similar role in a luxury environment highly desirable • Passionate advocate for CRM, keeping those around them focused on driving success. • Proven experience of consolidating and analysing data and presenting findings in a clear, digestible manner • Experience of using CRM platforms (Salesforce, Siebel is a plus) • Fully proficient and confident in Excel and PowerPoint • Excellent attention to detail and takes pride in accuracy, even when working under pressure. • Ability to communicate effectively across all levels of an organization. • Degree in a related discipline
Why work with us? This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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