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Operations Supervisor | Bellevue Square, Washington

Employer
Burberry
Location
Bellevue, Washington, United States
Closing date
11 Apr 2024

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Function
Customer Service
Level
Manager

Job Details

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy

Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.

Keeping back of house in a tidy manner compliant with Retail Operations and Standards.

Quality control on all products at all times and reporting any issues to store lead

Support aftersales process (alterations, repairs, personalisation) to elevate the client experience.

Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately

Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks

Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

PERSONAL PROFILE

Excellent organisational skills and meticulous attention to detail

Excellent communication skills both verbal and in writing

Intermediate computer skills in core Microsoft software

Previous experience with SAP desirable

Ability to work well in a team

Ability to work in a busy team environment

MEASURES OF SUCCESS

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

  • Expected base salary for the role will be between $24.00 and $24.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis depending on a number of factors, including, but not limited to, professional skills, knowledge, and experience. The position also includes a bonus program. The Company also offers free shares after one year of service, equivalent to 500GBP, pursuant to the terms of the share plan.
  • Burberry offers associates a comprehensive benefits package, which, depending on the associate's eligibility, includes: (i) Medical, Vision, and Dental Insurance, Income Protection, Life and Accidental death & Dismemberment Insurance, Short-Term and Long-Term Disability, Flexible Spending Account and Commuter Benefits; (ii) Retirement Plan (401k) Traditional pre-tax and Roth contributions with an employer match of 100% up to the first 6% that employee contributes; (iii) paid time off, including 10 vacation days pro-rated from start date and increasing to 15 days in second year, 10 sick days, 2 personal days, 9 paid holidays, bereavement leave, and seasonal well-being days; (iv) Paid Parental Leave of up to 18 weeks; and (v) all other benefits (such as leaves of absence) as required by applicable federal, state, and local law.
  • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Company

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