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GUCCI Team Manager

Employer
Gucci
Location
Rotterdam
Closing date
8 Apr 2024

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Function
Marketing
Level
Manager
Hours
Full Time

Job Details

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. We are looking for a Team Manager to join our Rotterdam De Bijenkorf team on a full time basis. Reporting directly to the Store Manager, you will manage a team of Client Advisors offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. Fluent Dutch and English are mandatory.

Team

  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
  • Participate in attracting, recruiting and onboarding a high performing team.


Client
  • Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
  • Manage and resolve customer issues, delighting and retaining the client relationship.


Product
  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
  • Partner with the Store Manager and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.


Key Requirements
  • Proven experience in a managerial role within fashion retail
  • Fluent Dutch and English mandatory
  • Proven ability to drive results , c ommercial awareness and business acumen
  • Talent for managing, coaching and developing a team
  • Passion for fashion luxury and product knowledge
  • Available to work flexible shifts adapting to the needs of the business

Company

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation.


Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

 

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