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Senior Guest Engagement Manager

Employer
The Bicester Collection
Location
London, GB
Closing date
26 Apr 2024

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Function
Marketing
Level
Senior Manager

Job Details

Something Extraordinary Every Day™

As part of the Central Marketing team the Senior Guest Engagement Manager is responsible for supporting the growth of the membership & loyalty program across the 9 Bicester Collection villages in Europe

What you will be doing
  • Support and develop the membership strategy
  • Identify and facilitate membership best practices to share between Villages
  • Engage Central and Village retail teams to ensure our brand partners are actively participating in membership
  • Support our Training team to ensure colleagues, boutique staff and hospitality teams are trained appropriately on membership
  • Engage Central and Village hospitality teams in program to ensure impeccable execution of rewards disbursement in the Villages
  • Support IT in helping identify business needs for developing technical toolkit to support membership


What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you'll have:
  • 5+ years of experience in managing loyalty or membership programs
  • Analytical mindset, ability to understand data and make decisions based on data
  • Strong interpersonal skills and strong communication skills
  • The ability to thrive in a non-traditional organization


There's no one quite like us

The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:
  • Authenticity - Always do the right thing
  • Innovation - Think outside of the box
  • Passion - Do what you love and love what you do!
  • Critical Thinking - Challenge the obvious
  • Vision - Be mission driven always


Why we're exceptional

(Adapt below to benefits that are relevant to your Village)

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you'll receive a generous salary and we'll also reward you by:

Looking after you: You're entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations

Treating you : discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you : you'll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!

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