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Sales Coach

Employer
Acne Studios
Location
South Korea
Closing date
20 May 2024

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Function
Customer Service
Level
Manager

Job Details

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Sales Coach you will inspire, train, and develop retail teams in sales and service excellence, ensuring we deliver an unrivalled experience to every client. Your mission is to elevate the client experience, drive sales, and enhance KPIs in your market by educating, coaching, and developing store teams in selling skills, service excellence, product knowledge, and clienteling.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

As a Sales coach you will play a vital role in reinforcing Acne Studios' high-quality brand image aligned with our strategy by:
  • Drive sales and KPI performance by coaching, training, and developing store teams within our studios in selling, service, and product
  • Plan and execute trainings, workshops, and coaching sessions (focus on in-store and virtual trainings).
  • Develop Store Manager training, coaching, and feedback competencies.
  • Develop the company's sales and service processes, training content, and tools.
  • Own and ensure adoption of the company's training platform, from onboarding to ongoing development.

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:
  • Solid management background/skills or experience in a similar role in a luxury brand.
  • At least 5 years of experience in service.
  • Strong commercial mindset - results oriented profile with the ability to motivate and inspire others.
  • Service minded with a client-centric approach.
  • Excellent communications and organizational skills.

Specific experience and knowledge for this role:
  • Fluent in English
  • Fashion-Luxury Retail background with > 5 years of coaching / experience of working with different cultures.

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

Company

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