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GUCCI Store Manager

Kuala Lumpur
Closing date
14 Apr 2024

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Job Details

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Store Manager: Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.


• Establish and implement Action Plans to develop sales for each product category and client segment
• Ensure the achievement of business objectives and implementing activities and strategic projects, keeping in constant connection with Corporate functions
• Demonstrate sales leadership by playing an active role on the sales floor
• Ensure the implementation and development of CRM initiatives to develop a clientele network for the store
• Ensure service excellence and client engagement in store

•Manage a retail team with the support of Local HR (Recruitment, Coaching, Training)
• Ensure the development of motivation, sense of belonging, and business involvement

• Build and maintain rapport with potential business providers (VIG, Landlords, personal shoppers, etc)
• Support the PR and Consumer Management team in events
• Ensure effective manpower manning in store (MTT)

• Ensure correct interpretation and implementation of visual guidelines, keeping the retail team up to date about visual issues, and ensuring VM maintenance, through a close cooperation with the Visual Display team

• Ensure an economical and operational effective management of the store, in compliance with internal policies and procedures
• Ensure an adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management
• Ensure maintenance of inventory


• Minimum 5 years of experiences in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion.
• Well-groomed and driven with strong leadership, analytical and communication skills to manage teams in achieving objectives of all aspects.
• Independent individual with strong decision making skills
• Passionate in growing a career within the luxury fashion industry.


Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.


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