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Specialist - IT Services (Temporary)

Employer
On
Location
Portland
Closing date
19 Jun 2024

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Job Details

The On End User Services team is seeking an enthusiastic and dynamic IT professional to join our growing team. This role offers the opportunity to provide exceptional service to end users. Your focus on Mac devices and Identity Access Management will help to ensure a seamless user experience. You will get to show your expertise in troubleshooting skills and User Lifecycle Management to deliver the WOW to our users.

This would be a short-term, temporary 4-month assignment onsite at our Portland office.

Your Mission

Apple Support:
- Troubleshoot hardware and software issues related to Macs and iPads.

User Support:
- Provide timely and effective technical support to end users via various channels (in-person, phone, email, or chat).
- Resolve hardware and software problems, including connectivity issues, application errors, and printing concerns.
- Assist users with software installations, account setups, and password resets.
- Manage tickets within the service desk system (Jira).

Employee Lifecycle management:
- Facilitate the onboarding process for new employees, ensuring they have the necessary tools and access to On's systems.
- Facilitate the off-boarding process in a timely and accurate manner.

Documentation:
- Maintain accurate records of user requests, incidents, and resolutions.
- Create and update user guides, FAQs, and knowledge base articles related to IT access and IT systems.
- Maintain documentation in both Confluence and Interact.

Security and Compliance:
- Ensure compliance with company policies and industry standards.

Your Story

- 1+ year experience in Mac management, troubleshooting, and user support
- Strong communication skills and ability to explain technical concepts to non-technical users
- Detail-oriented, customer-focused, and adaptable

Meet The Team

You will be part of a cross-functional IT Services and Operations team. You have the freedom to be creative and experiment with new technologies. We encourage you to find new and innovative ways to solve issues through diversity of thought while at the same time enjoying working within a passionate team drawn from the global community.

At On, we believe everyone in the world should get access to the best running and outdoor shoes and clothing. For this to happen, we need high performing solutions to make sure that the right product gets to the right customer at the right time, while making the overall process efficient, environmentally friendly and sustainable.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

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